As I'm walking in to work today their are 2 customers in line at the CS desk, one is standing to the side filling out a "product request form" the other "lady" is impatient as the Clerk finished up the 1st customer. SC sees me walk by and this happens...
SC: SIR! SIR!
Me: *looks toward lady* Yes?
SC: *thrusts receipt and box in my face* THIS RANG UP WRONG!!!
Me: well, you will have to speak with the CS Clerk and have her check into it.
SC: But i'm busy!!
Me: I'm not trained for that position, so I can help you.
SC: well, can you at least verify the what the sign said for me.
Me: Sure, let me just punch in.
I punch in and return to SC to help her, we take a walk to the aisle and she shows me the sign in question. The sign is for a cereal product, but she has Brand X/flavor Y, but the she has brad C/flavor Y. The sign was very clear, no question what it was for.
SC: can you personally tell the Service desk person.
Me: *I just told you that you have a product that is not listed on the sign, so you are now going to fight the service desk clerk to try to get some money you don't deserve.* Sure, i'll explain the situation to her.
We walk up the the service desk, i tell the Clerk what the sign said, word for word.
SC: Thankyou.
Me: No problem. *I had to get some print-outs form the up-stairs offices so i go upstairs and when I leave the stairs the SC sees me come down*
SC: HE TOLD ME YOU WOULD GIVE ME A 100% REFUND BECAUSE YOU ARE WRONG!!
Me: I'll go get the sign.
SC: You better, you lying retard.
Me: *walks over to phone, hits page button* Mr. x please call, XXX
Mgr calls back, I explain the situation. He tells me he already talked to her, told her she had the wrong item, she also called him a retard, he then decided to refund all her money and tell her to leave ( we kept the cart full of groceries)
I love this manager!!! If she calls corp, she won;t get very far because Corp has now started to ignore custoemrs who complain about what we did when they were un-necersally to employees for no reason. This was all over less than 50 cents. All this before I get 5 min into my shift.
SC: SIR! SIR!
Me: *looks toward lady* Yes?
SC: *thrusts receipt and box in my face* THIS RANG UP WRONG!!!
Me: well, you will have to speak with the CS Clerk and have her check into it.
SC: But i'm busy!!
Me: I'm not trained for that position, so I can help you.
SC: well, can you at least verify the what the sign said for me.
Me: Sure, let me just punch in.
I punch in and return to SC to help her, we take a walk to the aisle and she shows me the sign in question. The sign is for a cereal product, but she has Brand X/flavor Y, but the she has brad C/flavor Y. The sign was very clear, no question what it was for.
SC: can you personally tell the Service desk person.
Me: *I just told you that you have a product that is not listed on the sign, so you are now going to fight the service desk clerk to try to get some money you don't deserve.* Sure, i'll explain the situation to her.
We walk up the the service desk, i tell the Clerk what the sign said, word for word.
SC: Thankyou.
Me: No problem. *I had to get some print-outs form the up-stairs offices so i go upstairs and when I leave the stairs the SC sees me come down*
SC: HE TOLD ME YOU WOULD GIVE ME A 100% REFUND BECAUSE YOU ARE WRONG!!
Me: I'll go get the sign.
SC: You better, you lying retard.
Me: *walks over to phone, hits page button* Mr. x please call, XXX
Mgr calls back, I explain the situation. He tells me he already talked to her, told her she had the wrong item, she also called him a retard, he then decided to refund all her money and tell her to leave ( we kept the cart full of groceries)
I love this manager!!! If she calls corp, she won;t get very far because Corp has now started to ignore custoemrs who complain about what we did when they were un-necersally to employees for no reason. This was all over less than 50 cents. All this before I get 5 min into my shift.
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