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People can go on our library website and submit a question. Before people make a request, they see: You should get a response to your e-mail within 48-72 hours, excluding weekends and holidays.
On the form, that line is repeated. Above this repeated line on the form is: I would like an answer by (mm/dd/yy): (box to type in date).
Notice how it says mm/dd/yy.
So this Canadian woman fills out the form on July 28, a Wed. She just gives her first name on the form. Then she fills out on the " I would like an answer by..." as 30/07/10. So she isn't paying much attention to the form or the instructions.
Now someone was able to look up her question and answer it on the same day. It involves photocopying an obituary. So woman has a deadline...but she doesn't contact us to get the obit until today, Aug. 4, a Wed, exactly one week after her request.
The twit, though, gives us her last name when she calls. We have her obit under the only name she bothered to give us when she filled out the form, her first name. So cw is not finding her request. Unfortunately, he last name sounds familiar, so cw is thinking we have it under the last name, and the paper work is misplaced. I go to our computer and find it finally after looking under name of deceased, using the "find" tool.
I'm about to run her credit card. I hope that card is working.
On the form, that line is repeated. Above this repeated line on the form is: I would like an answer by (mm/dd/yy): (box to type in date).
Notice how it says mm/dd/yy.
So this Canadian woman fills out the form on July 28, a Wed. She just gives her first name on the form. Then she fills out on the " I would like an answer by..." as 30/07/10. So she isn't paying much attention to the form or the instructions.
Now someone was able to look up her question and answer it on the same day. It involves photocopying an obituary. So woman has a deadline...but she doesn't contact us to get the obit until today, Aug. 4, a Wed, exactly one week after her request.
The twit, though, gives us her last name when she calls. We have her obit under the only name she bothered to give us when she filled out the form, her first name. So cw is not finding her request. Unfortunately, he last name sounds familiar, so cw is thinking we have it under the last name, and the paper work is misplaced. I go to our computer and find it finally after looking under name of deceased, using the "find" tool.
I'm about to run her credit card. I hope that card is working.
Oh, and she didn't scan it. When I saw cw, she said she didn't know how to file it since she just had the first name, and when she found out I got it off her desk (it was just laying there) she said she would scan it. Unfortunately, I had it under The Drawing of the Three so she didn't see it. 
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