I am not paying that balance

[Crazeyal]

I asked this on another of your threads, but exactly who eats these underserved rate reductions; the villa owners or your company?

AFAIK each of these vacation villas operate on a very similar situation. The condos are constructed with one owner buying or mortgaging the property, and the rental company keeps them active during the year. The owner gets a standard fee for each rental. Some companies give the owner a percentage cut rather tha a flat fee. The contant caving is bad overall.

[Phone Jockey]

I hate entitlement whores like this guy!! They do this to me at work all the time & luckily, my supervisor WON'T cancel their balance. No way in Hades.

[Antisocial_Worker]

What the HELL is wrong with your manager? I've actually begun to dread reading your posts, for fear of seeing that he or she has done something even more catastrophically stupid than last time.

[DeltaSierra]

After reading your post saying these stories happened a while ago at a previous job, I have to ask - did the Manager ever get called on the carpet for their spineless behavior?

[depechemodefan]

VCR:

Maybe you just post more stories then most folks but my gawd man, if the frequency of your stories is any indication you have some of the worst customers on the face of the planet AND some of the most spineless management staff to ever run a business.

I thought I was pretty jaded but some of your stories actually piss me off. Not at you personally but rather how low a level some of your customers sink to and how quickly some of your staff crumple under pressure.

My thoughts exactly.

[Foxglove8778]

Um... $2,000.00 is 15% of the total that was charged? What do they get for over $12,000.00 exactly?

People that casually throw that kind of money around for a vacation do not surprise me in the least when they act like they are entitled to insane perks. They take for granted and do not place any value on things on a completely different scale that I would.

You couldn't pay me enough to have anything to do with your resort VRS.... at least not in terms of working there.

[Ironclad Alibi]

You couldn't pay me enough to have anything to do with your resort VRS.

That is not a very nice attitude. Just consider what VRS's resort has to offer. You can get a 30% discount for not having a towel warmer. Another 25% discount by asking the manager for it. And now another 15% just by giving it to yourself. Soon they will paying the guests to stay there.

[CrazedClerkthe2nd]

If you would like I would be happy to swing by and kick your manager in the nuts for you, since he seems to sorely need such a wake-up call.

[Iris Kojiro]

This is the part where you go over the manager's head and go for the customer's throat in reporting the credit card fraud. I could only hope there's a way to do that after your manager caved like that.

[Polenicus]

If you would like I would be happy to swing by and kick your manager in the nuts for you, since he seems to sorely need such a wake-up call.

Ah, but you CAN! Just rent one of their properties!

CrazedClerkthe2nd: Hello, VCR, I'm here to check in for my rental, but I believe I'm entitled to a special bonus, as I'm such a good customer.

VCR: I've never seen you before in my life. You've never rented from us before since I started working here, and you're only renting the property for one day.

CrazedClerkthe2nd: Well, you didn't have an hourly rate. Shhhh, dude, just play along. Now, I'd like to talk to your manager about compensation for... errr... do these condos have carpets? Because I hate carpets.

VCR: No, these ones are all hardwood floors. They've just be rennovated.

CrazedClerkthe2nd: Well, I hate those more! Hardwood floors are all... hard... and... stuff. And there's no towel warmers!

VCR: Yes there are, in every bathroom.

CrazedClerkthe2nd: AHA! But NOT in the closets! Get me your manager!

VCR: Ok, whatever.

VCR's Spineless Jellyfish Manager: Yes sir? How may I simper and bow to your every whim? Would you like to stay for free? I could arrange to have 150% of your money refunded...

CrazedClerkthe2nd: No, no, that's okay. The recompense I require is to kick you in the balls.

VCR's Spineless Jellyfish Manager: What?! But I... I can't...

CrazedClerkthe2nd: The customer is always right!

VCR's Spineless Jellyfish Manager: ... But... but I...

CrazedClerkthe2nd: Are you suggesting you and the rest of the employees of this company have rights? That you might actually be here to serve the interests of the company you work for, its clients, and the employees working for you, rather than pander to customers who don't earn you any money anyway?

VCR's Spineless Jellyfish Manager: *Sighs and spreads his legs* No steel toes? Please?

(Hopefully CC2 doesn't mind me using him in this little vignette showing the dangers of being a spineless twit)

[Evil Queen]

15% is 2grand?! I have a hard time giving someone a 5$ discount! Holy mackeral!

I hope the manager had to pay for that lost 2 grand.

[Evil Queen]

Poster's last post; previous to my last post

Polenicus, if I chip in to help pay for the bill, can I come and watch? Put it on Youtube or something cool like that?

I laughed so hard I hyperventilated, fell out of my chair and got looked at funny by the SO.

[sixums]

Guest: I am not trying to be a dick about this, I am just asking for what is rightfully mine

You, sir, are a LIAR. Of course you're trying to be a dick about it!

This one really rubbed me the wrong way. How dare he. If I were you, I would have barely held myself together from walking out and never coming back. Your manager is a fucktard.

[Sliceanddice]

if 2000 is 15%... that means there bill was more than 13000!!!!! holy cow!!!dude thats a down payment on a house.

[purplecat41877]

Guest: I'm not paying it

Manager: sir, you are a valued customer and I will tell you what....I will go ahead and zero out this balance for you this one time. We appreciate youe business

The manager shouldn't have done that. Here's how I believe the conversation should've gone.

Guest: I won't pay $2000 just to get a room.

Manager: Sir, you need to pay for the room.

Guest: Forget it!

Manager: Then I'm going to have to ask you to leave.

Guest: I'm not going anywhere until I get my room.

Manager: I'm calling the police.

Manager goes to the phone and calls the police. A few police officers show up in a few minutes.

Manager explains situation to the police. Several minutes later, the police lead guest out of the hotel in handcuffs.