just wow

[vacation_rentals_suck]

ok so last week, housekeeping shows up at a property to pick up a crib used by the guests who had just checked out. The current guests decided since the crib was there and they had a baby, that they were going to use it and said they were keeping it. I had the pleasure of telling the guest that they had to pay for the crib or give it back.

Guest: that crib was here when I got here, I am not paying for it and I am not giving it back

Me: ma'am those are the choices....I cant let you have a crib for free

Guest: well we assumed it was left for us

Me: but you didnt order a crib

Guest: so?

Me: so if you want one, you must pay for it

Guest: you listen to me.....you cant make me pay for this crib. It was here when I got here. I am not paying for it, you bastard


Me: ok have a nice day


so we had the guest's card number on file and charged them for it. She calls back today

Guest: Dave, I am questioning a $63 charge on my card

Me: it looks like you ordered

Guest: no, no, no correction....you people left a crib there and I used it and I specifically told you I didn't want to pay for it

Me: ma'am, thats really not an option...you used the crib and you have to pay for it

Guest: I want that charge reversed

Me: no

Guest: no? You charged my card without my permission

Me: if you didn't want your card charged, you should have given them the crib back when they came for it

Guest: excuse me? Your attitude stinks like manure. Either I get refunded every penny or I am calling my lawyer

Me: you'll have to talk to a manager and they will be back on Monday

Guest: no this needs taken care of now

Me: I am sorry, a manager isnt here

Guest: Dave, you have no idea how furious I am. I am shaking. I am going to have a fucking stroke if I have to wait until Monday

Me: well ma'am I am very sorry but nobody is here

Guest: why are you so calm about this? I am so angry right now and you are acting like it's no big deal

Me: ma'am, you can talk to a manager on Monday

Guest: Dave, since you insist on making me wait and since I am not going to be able to sleep all weekend and will be an emotional wreck, I expect compensation from your company in addition to getting refunded for the crib.

Me: ok

Guest: no it's not ok. You know what, my hands are turning purple because there is so much rage inside of me right now. I have to go.. tell your manager to call me, asshole

[Aethian]

See this is why my cousin had a lovely bassinet that all her kids had slept in when they went vacationing.

[Android Kaeli]

If I were in your job, I probably wouldn't be employeed there for too long -- heck, I don't think I'd last even my first half hour. >.<

If a guest is going to be traveling with children that still needs a crib, then they should bring their own damn crib to begin with. Of course that would require planning ahead wouldn't it?

[JustaCashier]

Dave to his manager: "Hey Boss, this is Dave. I've got a customer that wants you to call them an asshole...."


Mike

[Oser Prillan]

k.

Guest: that crib was here when I got here, I am not paying for it and I am not giving it back

Wow. OK, so how do they expect to proceed, then?




Not everything in life is free, ya know

[Julesy]

I pity the baby that has to grow up with such parents.

[Damien]

I love how Dave was so calm with them - not reacting to their stupidity.

a stroke over a $63 charge? sheesh...

[EricKei]

Wait...so, she stole a crib and gets upset when you charge her for it rather than a> telling the cops and b> informing the owner of the suite/crib?



Chutzpah, they name is SC...

[Sonoma]

Dave to his manager: "Hey Boss, this is Dave. I've got a customer that wants you to call them an asshole...."


Mike

What he said.

If she would have had a stroke, she would have expected Dave's company to pay her medical bills.

[Kristev]

That's just dreadful, trying to steal a crib. Literally, that's what they did.

[chainedbarista]

I am going to have a fucking stroke if I have to wait until Monday

if only...

i'd like to hear what her lawyer has to say about this one: 'i used something that i was refusing to pay for then charged for anyway. i want my money AND compensation...!'

any lawyer in their right mind would laugh them out of their office.

[RetailWorkhorse]

Suddenly I remember all the Tourists complaining about bloody near EVERYTHING back in Franklin.

*Rubs temples*

Puppy-pony's head hurts.

[Pagan]

Suddenly I remember all the Tourists complaining about bloody near EVERYTHING back in Franklin.

*Rubs temples*

Puppy-pony's head hurts.

Pobrecito. Here, have some bacon.

[Tama]

I swear. If I go on vacation it's to relax. And not look around at much...maybe a beach or two or a bookstore visit, but other than that...

Am I the only tourist who doesn't care about what blade of grass is brown or yellow, or whatever?

[infinitemonkies]

"Hey, that police car was parking in front of my rental house when I got here, that means I get to drive it around for 2 weeks!"

What if you'd told them the crib wasn't a rental, but belonged to the previous renters who'd forgotten it, and you needed to ship it back to them? I'm sure that wouldn't change EW harpy's opinion at all.