An outside call came in for furniture yesterday, I had to take it because one of the salesfloor people was on break and the other was with another customer.
"I bought some furniture from you a couple years ago, can you look it up for me?"
I tell the caller if she bought the furniture "a couple years ago," then it's likely been discontinued and we no longer carry it. I offer to look it up if she can read me the UPC off the receipt.
"I threw the receipt away."
I tell the caller there's nothing I can do.
"Well you're not very helpful!"
To be quite honest, neither was she.
"I bought some furniture from you a couple years ago, can you look it up for me?"
I tell the caller if she bought the furniture "a couple years ago," then it's likely been discontinued and we no longer carry it. I offer to look it up if she can read me the UPC off the receipt.
"I threw the receipt away."
I tell the caller there's nothing I can do.
"Well you're not very helpful!"
To be quite honest, neither was she.
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