I work as (among other things) CSR/Dispatch for a plumbing service company.
I just had this little gem:
Old Lady: OL
Me: Original GK
Me: Opening schpiel naming the company
OL - Yes you were out her a few months ago to fix a leak on my fridge.
Me: O.k.
OL - Well now it's running on. It's just running and running and running.
Me: Well that doesn't sound like a plumbing issue. That sounds like you need someone who repairs appliances.
OL - But you fixed it last time.
Me: That's because it was a water line. We do plumbing, not appliance repair.
OL: Isn't this (my company name)?
Me: Yes. This is (my company name) Plumbing and Drain Cleaning.
OL: But my fridge was leaking before.
Me: Is it leaking again?
OL: No. It won't stop running.
Me: Then you need to call someone that repairs appliances.
OL: Who does that?
Me: *inward sigh* I have no idea. Maybe you could check the Yellow Pages under Appliances, and see if it mentions someone who repairs your manufacturer.
OL: Well it's a Viking. If that tells you something.
*no not really*
OL: I looked and there was only a couple of guys. There was one named Fast Eddies. Do you think they might fix it?
Me: I have no idea. Were you looking under Refrigerators or Appliances?
OL: Refrigerators.
Me: I'd try looking under appliances, and look for the logo for the manufacturer.
OL: O.k.
Me: Good luck with that. Have a nice day.
I just had this little gem:
Old Lady: OL
Me: Original GK
Me: Opening schpiel naming the company
OL - Yes you were out her a few months ago to fix a leak on my fridge.
Me: O.k.
OL - Well now it's running on. It's just running and running and running.
Me: Well that doesn't sound like a plumbing issue. That sounds like you need someone who repairs appliances.
OL - But you fixed it last time.
Me: That's because it was a water line. We do plumbing, not appliance repair.
OL: Isn't this (my company name)?
Me: Yes. This is (my company name) Plumbing and Drain Cleaning.
OL: But my fridge was leaking before.
Me: Is it leaking again?
OL: No. It won't stop running.
Me: Then you need to call someone that repairs appliances.
OL: Who does that?
Me: *inward sigh* I have no idea. Maybe you could check the Yellow Pages under Appliances, and see if it mentions someone who repairs your manufacturer.
OL: Well it's a Viking. If that tells you something.
*no not really*
OL: I looked and there was only a couple of guys. There was one named Fast Eddies. Do you think they might fix it?
Me: I have no idea. Were you looking under Refrigerators or Appliances?
OL: Refrigerators.
Me: I'd try looking under appliances, and look for the logo for the manufacturer.
OL: O.k.
Me: Good luck with that. Have a nice day.
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