Background: I fix programming issues on cameras and track down network techs who ignore my tickets about cameras going offline. That is my entire relationship with existing cameras.
Site calls the office and says that their cameras are fried because lightning struck the site. Apparently the office didn't hear anything beyond "cameras" and they tried to punt the call to me.
No, I can't fix the cameras. No, I will not waste my time talking to the officer on site. No, I will not put in an IT ticket because the cameras are offline. I don't think lightning falls under "programming issue."
Site calls the office and says that their cameras are fried because lightning struck the site. Apparently the office didn't hear anything beyond "cameras" and they tried to punt the call to me.
No, I can't fix the cameras. No, I will not waste my time talking to the officer on site. No, I will not put in an IT ticket because the cameras are offline. I don't think lightning falls under "programming issue."