Okay so I know I've been gone for a while, I was too stressed at my old job to even vent about it but now I'm having lots of fun adventures in the wacky world of temping. I'll probably also get around to posting some stuff from back at the jewelry store but for now temp stuff!
This was when I was with a local station for a much beloved tv broadcasting company known best for it's children's programming and British dramas. Super cool place to work, kinda strange people calling in. Just so you all don't think it was too bad these are over the course of a few weeks. Also I'm in Hawaii and certain Hawaiian phrases are commonly used in customer service setting such as mahalo which means thank you.
Call 1 not so much sucky as weird
Me: "Aloha [Station] how can I direct your call?"
Caller: "I like [show]"
Me: "Glad to hear it, we always appreciate positive feedback. Did you want to talk to someone about [show]?"
Caller: "[Show] is my favorite"
Me: "[Show] is pretty good, I'll be sure to pass along your feedback. Did you need any help with anything else?"
Caller: *silence*
Me: "Mahalo for calling, have a great day"
They called back three days in a row, calls went about the same and all were around the same time and not when [show] was playing.
Call 2 I don't think I can give you the help you need
Me: *greeting*
Caller: very long, very fast ramble, mostly incoherent, something about the prison system.
Me: "Sorry this is [station] we don't really have anything to do with government or the prison system."
Caller: "Oh, what's your name?"
Me: "[Name], did you need to speak with someone at [Station]?"
Caller: "What a nice biblical name. You know my calling to to *incomprehensible babbling about prison system* and speaking with someone with such a strong biblical name tells me everything is going to be okay. Thank you so much!"
Me: "Mahalo for calling [Station]"
Call 3 get some perspective lady (note this takes place December 5th)
Me: *greeting*
Angry Old Lady: "HOW DARE YOU CANCEL MY SHOW!!!!!!!!!!!!!!"
Me (having a feeling this isn't going to go well): "I'm sorry, I am not aware of any recent cancellations, what show are you referring to?"
AOL: "[British drama that airs on Saturday nights] IT WASN'T ON ON SUNDAY AFTERNOON (when we re-broadcast)!!!!!!"
Me: "I'm sorry that you were unable to watch [drama] but as this week we have many specials commemorating the 75th anniversary of Pearl Harbor and some of our time slots have been changed, all prime time shows will still be at their normal time so the new episode of [drama] will still air on its normal Saturday time and next week the programming will return to its normal schedule.
AOL: "I DON'T CARE ABOUT THAT HISTORY CRAP AND I WATCH [drama] ON SUNDAY!!!!!!!!!!! DON'T CHANGE MY SHOWS!!!!!!!!!!!!!!
Me: "I am sorry that you missed the episode, we also have it available on our website so you can watch it anytime"
AOL: "NOOOOOOOOOOOOOOOO!!!!!!!!!!I WATCH IT SUNDAY AND IT SHOULD BE ON SUNDAY"
Me: (well as I can't go back in time what do you want?) "As I said the program schedule will return to normal next week so the rebroadcast will air on Sunday. Was there anything else that you needed help with"
AOL: "FIX THIS!!!!!!NOW!!!!!!!"
Me: "There is nothing more that we can do to help you, I will pass your concerns on to programming" *very happy I can hang up if the conversation isn't going anywhere*
Note: I also got a number of calls from people who were very happy about the Pearl Harbor programming, including the documentary that took her precious [drama] rebroadcast slot
This was when I was with a local station for a much beloved tv broadcasting company known best for it's children's programming and British dramas. Super cool place to work, kinda strange people calling in. Just so you all don't think it was too bad these are over the course of a few weeks. Also I'm in Hawaii and certain Hawaiian phrases are commonly used in customer service setting such as mahalo which means thank you.
Call 1 not so much sucky as weird
Me: "Aloha [Station] how can I direct your call?"
Caller: "I like [show]"
Me: "Glad to hear it, we always appreciate positive feedback. Did you want to talk to someone about [show]?"
Caller: "[Show] is my favorite"
Me: "[Show] is pretty good, I'll be sure to pass along your feedback. Did you need any help with anything else?"
Caller: *silence*
Me: "Mahalo for calling, have a great day"
They called back three days in a row, calls went about the same and all were around the same time and not when [show] was playing.
Call 2 I don't think I can give you the help you need
Me: *greeting*
Caller: very long, very fast ramble, mostly incoherent, something about the prison system.
Me: "Sorry this is [station] we don't really have anything to do with government or the prison system."
Caller: "Oh, what's your name?"
Me: "[Name], did you need to speak with someone at [Station]?"
Caller: "What a nice biblical name. You know my calling to to *incomprehensible babbling about prison system* and speaking with someone with such a strong biblical name tells me everything is going to be okay. Thank you so much!"
Me: "Mahalo for calling [Station]"
Call 3 get some perspective lady (note this takes place December 5th)
Me: *greeting*
Angry Old Lady: "HOW DARE YOU CANCEL MY SHOW!!!!!!!!!!!!!!"
Me (having a feeling this isn't going to go well): "I'm sorry, I am not aware of any recent cancellations, what show are you referring to?"
AOL: "[British drama that airs on Saturday nights] IT WASN'T ON ON SUNDAY AFTERNOON (when we re-broadcast)!!!!!!"
Me: "I'm sorry that you were unable to watch [drama] but as this week we have many specials commemorating the 75th anniversary of Pearl Harbor and some of our time slots have been changed, all prime time shows will still be at their normal time so the new episode of [drama] will still air on its normal Saturday time and next week the programming will return to its normal schedule.
AOL: "I DON'T CARE ABOUT THAT HISTORY CRAP AND I WATCH [drama] ON SUNDAY!!!!!!!!!!! DON'T CHANGE MY SHOWS!!!!!!!!!!!!!!
Me: "I am sorry that you missed the episode, we also have it available on our website so you can watch it anytime"
AOL: "NOOOOOOOOOOOOOOOO!!!!!!!!!!I WATCH IT SUNDAY AND IT SHOULD BE ON SUNDAY"
Me: (well as I can't go back in time what do you want?) "As I said the program schedule will return to normal next week so the rebroadcast will air on Sunday. Was there anything else that you needed help with"
AOL: "FIX THIS!!!!!!NOW!!!!!!!"
Me: "There is nothing more that we can do to help you, I will pass your concerns on to programming" *very happy I can hang up if the conversation isn't going anywhere*
Note: I also got a number of calls from people who were very happy about the Pearl Harbor programming, including the documentary that took her precious [drama] rebroadcast slot
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