then you don't have time to fill out a survey. Last night I was the only cashier on until close, but we had 4 self-checkouts open. I had a customer with coupons and several rebate checks. It was going to take a little bit, but not more than 10 minutes. I could feel the impatience coming off the couple next in line but I took care of the person I was actually helping. I was really friendly and nice but that didn't distract me. I was fast as one could be; I'm always fast.
The woman behind finally huffed and made a big deal of picking up her stuff and going to the SCO. It made my customer feel awkward and that annoyed me. I can't stand impatience. Anyway, I finished with her and did go to help the couple on the SCO and I was very nice about it.
I came in today to have to hear about the survey and how I didn't acknowledge her but at least I got credit for helping her on the SCO. I got into it with the supervisor because
a) Yes, you bet I didn't engage her while she was standing there fuming. I'm not stupid. I have no tolerance for people who are impatient. Maybe I'm wrong in that, but self-preservation is persistent.
b) I felt I was being singled out. There was a complaint in there that the other employees didn't help her. Yeah, one of those was a supervisor. How was that my fault?
c) It was just a lot of checks, but again, 10 minutes tops and it was 9:40 on a Saturday night. All I can say about that is that if anyone was in that much of a hurry at that point in the day, they should've planned their day better.
d) It's not may fault the company is trying to force people to use the SCOs instead of scheduling more staff. They've always tried to spend as little payroll as possible and this is what happens.
I can see one point on the customer's side: I should've called out the supervisor and asked him to ring them up. But I still feel really annoyed that she took the time to write all this out but couldn't wait a few minutes for someone with coupons.
At one point in the heated conversation with the supervisor, I actually opened my locker and grabbed my purse and said, "..in about TWO SECONDS, [name]... I didn't walk out because we were interrupted and that gave me pause. I need the extra money.
The woman behind finally huffed and made a big deal of picking up her stuff and going to the SCO. It made my customer feel awkward and that annoyed me. I can't stand impatience. Anyway, I finished with her and did go to help the couple on the SCO and I was very nice about it.
I came in today to have to hear about the survey and how I didn't acknowledge her but at least I got credit for helping her on the SCO. I got into it with the supervisor because
a) Yes, you bet I didn't engage her while she was standing there fuming. I'm not stupid. I have no tolerance for people who are impatient. Maybe I'm wrong in that, but self-preservation is persistent.
b) I felt I was being singled out. There was a complaint in there that the other employees didn't help her. Yeah, one of those was a supervisor. How was that my fault?
c) It was just a lot of checks, but again, 10 minutes tops and it was 9:40 on a Saturday night. All I can say about that is that if anyone was in that much of a hurry at that point in the day, they should've planned their day better.
d) It's not may fault the company is trying to force people to use the SCOs instead of scheduling more staff. They've always tried to spend as little payroll as possible and this is what happens.
I can see one point on the customer's side: I should've called out the supervisor and asked him to ring them up. But I still feel really annoyed that she took the time to write all this out but couldn't wait a few minutes for someone with coupons.
At one point in the heated conversation with the supervisor, I actually opened my locker and grabbed my purse and said, "..in about TWO SECONDS, [name]... I didn't walk out because we were interrupted and that gave me pause. I need the extra money.
Comment