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For the love of christ....
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Old 01-05-2019, 03:18 AM
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telecom_goddess telecom_goddess is offline
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Default For the love of christ....

If are calling your credit card company, and YOU chose to add a verbal password to your account for YOUR FUCKING SECURITY, knowing full well we will need to have you verify that password EVERY SINGLE TIME you call us, then fucking keep it somewhere where you can look it up if you can't fucking remember it. and don't blame ME or the company, and say we suck, because YOU can't remember what YOU chose to use for a password that YOU chose to put on the account! This is NOT our fault, it's yours for being a dumbass.

and for the other love of christ, DO NOT DRIVE WHILE CALLING US!!!!!! A good portion of what we do involves you verifying very hard to read info on your card, which takes away attention from the road. DUMBASS!!
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Old 01-05-2019, 04:34 AM
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Amen, sister!

I HATE it when callers tell me they're behind the wheel. I do NOT enjoy anticipating the sound of a crash at any moment.

As for password/security questions, how about not using something like a pet's name if there are so many possible answers you can't remember who you listed? I've had a lot of pets myself, which is WHY I don't use that one. Let's stick with something that has ONE definite answer that you can remember. Oh, BTW, your mother's maiden name was the last name she was given when born, NOT her middle name or nickname.
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Last edited by Seanette; 01-09-2019 at 04:12 AM. Reason: can't believe I didn't catch that sooner, must start getting more sleep
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Old 01-05-2019, 02:23 PM
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Quote:
Quoth Seanette View Post
.... Oh, BTW, your mother's made-in name ...
... isn't the one she used to get in the back seat of the VW Beetle ...
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Old 01-06-2019, 09:50 PM
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One my coworkers actually heard a crash happen on a call once. The customer stopped responding after and we had to put in a call to the local police to get out there and deal with it.
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Old 01-07-2019, 06:16 PM
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Quote:
Quoth telecom_goddess View Post
and for the other love of christ, DO NOT DRIVE WHILE CALLING US!!!!!!
consider that it's illegal in most states and provinces now
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  #6  
Old 01-09-2019, 03:35 AM
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Quote:
Quoth CrazedClerkthe2nd View Post
One my coworkers actually heard a crash happen on a call once. The customer stopped responding after and we had to put in a call to the local police to get out there and deal with it.
OH holy hell. I really hope that never happens to me. I don't want to be responsible for someone crashing.
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  #7  
Old 01-09-2019, 04:43 AM
Buzzard Buzzard is offline
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That's the thing: You're not responsible for dumbass GETTING ON THE PHONE and trying to drive at the same time. Even if you call THEM, they're still the frigging nimrod trying to do crap instead of paying attention to the road.

Yes, we know. Those 'hang up and drive' laws are for all those OTHER drivers out there who are unsafe, not ME!
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Old 01-09-2019, 05:13 AM
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Buzzard - Exactly. I heard about a survey recently where they asked drivers where they ranked on the "Bad - Fair - Average - Above Average - Great" scale. NINETY percent of all drivers questioned answered with "Above average" or better.
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Old 01-09-2019, 11:57 AM
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Quote:
Quoth Buzzard View Post
That's the thing: You're not responsible for dumbass GETTING ON THE PHONE and trying to drive at the same time. Even if you call THEM, they're still the frigging nimrod trying to do crap instead of paying attention to the road.
Where I work if the driver doesn't confirm they're on hands-free and not on a dangerous road (e.g. a one lane windy country lane) we are to inform them we'll call back when it's safer and hang up.
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