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I'm gonna sue you!
  #1  
Old 11-09-2013, 03:05 AM
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Anakah Anakah is offline
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Default I'm gonna sue you!

I had a lady who did a credit card transaction and was sent up to the cage due to the fact that she didn't use a pin and we get them so we can verify who they are etc.

Me: okay, I just need your Id and your card please.

SC: (hands me her foreign not in English driver's license and card)
I already knew this was going to go badly.

Me: Do you have your passport with you?

SC: No. I left that at home!

I'm sure you did. Thats impossible since you need those to travel.

Me: Unfortunately we are unable to process this without a passport.

SC: this is my card and I demand my money right now!

Note; The supervisor was on break and there were only TWO of us in the cage. And the other person wasn't working a frontline window so I was by myself.

Me: Sadly I can't. I can't do anything without a passport. It's our policy.

SC: I want your manager!

I went into the back and grabbed the other cashier who like me has no power and can't do anything for her.

Cw told her the SAME thing and got yelled at too.

SC: Stupid americans.

CW: (says something in that lady's language)

SC: oh if you can speak it you should take it! The machine did!

Me: Well, the machine didn't know you didn't have a passport.

I was getting annoyed and shaking cuz she kept yelling at calling us stupid.

SC: You wait until my host hears about this!

CW: you have a players card?
(sometimes if they are high players we have to give them special treatment)


SC: well no but my friend is a VIP!

Then no, YOU don't have a host you are the friend thus you get nothing.

CW: In two hours this will cancel out and go back to your card. But we can't do anything without a passport. Our policy states that we require a passport.

SC: I'm going to sue!!

Me: Okay.

SC: I want your names!

We both tell her and

  #2  
Old 11-09-2013, 05:19 AM
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emax4 emax4 is offline
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Quote:
Quoth Anakah View Post

SC: I want your names!
You: "Not until you show us your passport!"

  #3  
Old 11-09-2013, 06:35 AM
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Kagato Kagato is offline
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Default

As stated in one of the other threads I remember reading - best answer to "I'm going to sue" - "We have lawyers too, you know..."
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A boot to the head >_>

  #4  
Old 11-09-2013, 10:52 PM
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Sheldonrs Sheldonrs is offline
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My name is Gofu Ckyourself.
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  #5  
Old 11-12-2013, 08:30 PM
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taxguykarl taxguykarl is offline
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Quote:
Quoth Kagato View Post
"I'm going to sue" - "We have lawyers too, you know..."
And we have the facts and law on our side.
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  #6  
Old 11-12-2013, 09:08 PM
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Zellie Crescent Zellie Crescent is offline
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Quote:
Quoth Sheldonrs View Post
My name is Gofu Ckyourself.
Dude that was great, you get a .
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  #7  
Old 11-13-2013, 02:01 AM
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Draper Mel Draper Mel is offline
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Been listening to a lot of Weird Al recently.

http://youtu.be/MeXQBHLIPcw
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  #8  
Old 11-14-2013, 03:46 AM
MadonnaC MadonnaC is offline
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Quote:
Quoth Kagato View Post
As stated in one of the other threads I remember reading - best answer to "I'm going to sue" - "We have lawyers too, you know..."
I got dinged by QA for this, but they we laughing too...

SC: "I'm going to sue"
Me: "We employ lawyers, who do you think will win?"

  #9  
Old 11-14-2013, 04:40 AM
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evilhomer evilhomer is offline
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I can't count the number of times I was threatened with lawsuits when I worked in the tv repair store. I don't know what these people think it's going to accomplish, particularly when you are following policy. My typical replies were "well I wish you the best of luck with that" and if they were real asshats "I'm sorry, I can no longer discuss this matter with you as you have declared your intention to pursue litigation; any further communication must be done through the court system. Thank you, and have a wonderful day"
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  #10  
Old 11-16-2013, 03:11 PM
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Stormraven Stormraven is offline
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One of my co-workers, when someone threatens to go to the BBB or to sue, usually says something along the lines of 'That's your decision, of course, but be sure to take along a copy of our terms and conditions.'
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