"Bill" came to the university to meet with "Andrea" today regarding the problems earlier this week. "Bill" has been over the account since May. Here is a list of issues that "Andrea" told "Bill" I need to work on.
"Bill" first told me that "Andrea" told him 1) she wants to keep me as the first shift parking attendant & 2) that I provide good customer service.
But...
1) There will be more reserved events at the university so I will have to keep traffic moving. I already made changes to the spiel I use when the garage is reserved.
2) I need to inform "Andrea" regarding any problems including conflicting information or incomplete information her staff members give me
3) The sign stating Visitor Parking is closed for a special event has been placed in the wrong place since I have been using it beginning the end of June. It needs to be placed closer to the entrance gate.
4) To not use the event calendar on the universities website to refer to when a particular event begins and ends. Only use the calendar in Outlook which I receive every day.
*I showed that calendar to "Andrea" & "Melissa" when they came down to the booth earlier this week. "Melissa" asked me when a particular event ended, & I showed them both calendars since I had a question as to when that particular event began & ended. The time on the Outlook calendar was different from the time on the event calendar posted on the universities website. There was also a sign inside the Visitor parking garage having a different time when that event began and ended. "Andrea" told me to only go by what is on the Outlook calendar. I indicated my understanding.*
5) I need to put out the sign stating Visitor Parking is closed for a special event when the garage is full even though the open sign is on. The Parking office controls the software controlling the open sign. "Andrea" can change the open sign to full, but I guess she does not want to do that.
What are the customerssuck.com members thoughts without getting into fratching territory?
"Bill" first told me that "Andrea" told him 1) she wants to keep me as the first shift parking attendant & 2) that I provide good customer service.
But...
1) There will be more reserved events at the university so I will have to keep traffic moving. I already made changes to the spiel I use when the garage is reserved.
2) I need to inform "Andrea" regarding any problems including conflicting information or incomplete information her staff members give me
3) The sign stating Visitor Parking is closed for a special event has been placed in the wrong place since I have been using it beginning the end of June. It needs to be placed closer to the entrance gate.
4) To not use the event calendar on the universities website to refer to when a particular event begins and ends. Only use the calendar in Outlook which I receive every day.
*I showed that calendar to "Andrea" & "Melissa" when they came down to the booth earlier this week. "Melissa" asked me when a particular event ended, & I showed them both calendars since I had a question as to when that particular event began & ended. The time on the Outlook calendar was different from the time on the event calendar posted on the universities website. There was also a sign inside the Visitor parking garage having a different time when that event began and ended. "Andrea" told me to only go by what is on the Outlook calendar. I indicated my understanding.*
5) I need to put out the sign stating Visitor Parking is closed for a special event when the garage is full even though the open sign is on. The Parking office controls the software controlling the open sign. "Andrea" can change the open sign to full, but I guess she does not want to do that.
What are the customerssuck.com members thoughts without getting into fratching territory?
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