wherein I ignore a guest and don't get in trouble

[smileyeagle1021]

This also has a large cursing out coworkers aspect to it.
I was checking a guest out early, which is a royal pain in the ass on the best of days, but in this case there was literally NOTHING right with their reservation.
It was supposed to be 3 nights, two nights comped, one night guest pay.
Well, only one night was set up to be comped, and it was comped at the wrong rate (the casino "pays" the hotel for the room, for budgeting purposes we need to have the right amount transferred between the departments), and just for shits and giggles, they authorized the guest card for the wrong amount.
For me to fix it I had to, 1) adjust the billing profile to be 2 nights billed to the casino and one to the guest (which they had already paid for thankfully, at the right amount miracoulously), 2) reverse all the incorrect charges, 3) post the correct charges, 4) correct the rate codes for the final night (which still had to be charged since she checked out after check out time), 5) charge the additional night, 6) fill out all the paperwork.
I know this is going to take a while, and the guest is in a hurry and just wants an emailed receipt, so I put up my window closed sign to start working on this.
Everyone else in the line sees this is patiently waits for the people at the open windows. One guest at the very back of the line though thinks this is for suckers and comes up to my window anyway. Being as I have my closed sign up, I ignore them.
After a few minutes.

SC: *sighs loudly to get my attention*
Me: continues to work.
SC: Excuse me!
Me: I'm sorry, I can't help anyone right now.
SC: Well, you should have said something.
Me: I did, I put up the sign saying I was closed.
SC: Well, what do you expect me to do, wait in line again?
Me: Sir, unless I am mistaken, you didn't wait in line in the first place.
SC: How dare you accuse me of line jumping!
Manager who was in the next station: Sir, shut up and go to the end of the line.

Sometimes I love managers... only sometimes.

[Argabarga]

You shoulda oughta said sumthing! Cuz readin' signs is fer chumps!

[camjuniper]

Oh, the sign ignore-ers! Don't you know that signs only apply to other people?

I've had folks actually use their books to push a sign (saying please go to the other desk) back and then harumph and grumble when I cheerfully tell them I'll help them over at the other desk. Tsk. If a library can't expect readers to read, what hope is there for anyone else?

[South Texan]

Manager who was in the next station: Sir, shut up and go to the end of the line.

Your manager had me at "shut up".

[Lovecats]

I worked at a bank in northern Indiana over 10 yrs ago. We had next teller signs that we put up when we went on break or whatever. I was just finishing up my lunch break and and gone to my cage (that's what they referred to them as at this bank) to put my container in my cabinet. This lady comes up and says can you help me. Completely ignored the sign. I told her sorry I was on break and she gave me a dirty look and walked off. I was telling the asst. manager about this and she asked me if I had helped her and I said no. She said good.
I also had people come up when my window was closed (sign out) because I was balancing to go home and try to set their stuff down.

[Ghel]

I frequently have to tell customers, "I'm sorry, I'm helping someone else right now." "Yes, I know there's nobody at my desk." "No, you'll have to wait."

Usually, it's because the first customers have run out to their car for ID or are in their safe deposit box. I'm not about to make the first customers wait because somebody else walked in while they were busy. Especially if the first customers made an appointment, which is often the case.

I wish I had a sign.

[PepperElf]

I worked at a bank in northern Indiana over 10 yrs ago. We had next teller signs that we put up when we went on break or whatever.

And this is why, when I'm at the bank, I wait by the pamphlet kiosk until one of the tellers calls me over. First off it means the people at the tellers don't have someone breathing down their necks. Second… if the teller *does* need to have a break or pee, then they can do that without me jumping on them etc. or they might need to finish some paperwork for that customer too etc.

Usually, it's because the first customers have run out to their car for ID or are in their safe deposit box.

The latter makes sense. The former, however… bleh@ people for not having their ID ready. These days even if I'm just depositing only, i just hand the teller my ID & the card with my account number on so that it's easier for them to get stuff done.

[Ghel]

bleh@ people for not having their ID ready.

Yeah, especially the ones who are there to open a new account.