Biz partner has a day job at a hospital. Hospital recently ordered 10 tablets that were supposed to be activated through Big V communications.
Well a couple weren't working. So M called their tech support. He was told that they couldn't help because his name wasn't listed on the account as a contact.
It's a hospital. The guy who signed for the account is an administrator who isn't in the building. He's not even in the state. He's at a conference across the country.
M calls Verizon back a couple of times, gets the same runaround. One person finally tells him if they get some sort of paperwork they can talk to him. He gets the paperwork and of course when he calls back he can't get the same person and the new person he talks to says the last one was incorrect.
Call number nine goes something like this:
M: So you won't help me.
V: We can only talk to the person whose name is on the account.
M: I have his SS # and information.
V: But you're not him.
M: So what's stopping me from calling back and just saying I'm <administrator> ?
V: Well, nothing... but that wouldn't be honest.
M: I'm beyond the point of caring about honesty. You guys were supposed to activate these things. I'm on five hours and nine calls and have gotten no help at all.
V: I'm sorry, sir. I can't help you.
He calls back. On call number ten, the tech not only DOESN'T ask for any information about the owner of the account, but he gets the problem fixed inside of two minutes by essentially flipping a switch or checking a box on Big V's end.
I told M he should call back and commend the tech who helped him, but you know a company like Big V would probably penalize and/or fire someone who actually did their job and helped someone competently.
Well a couple weren't working. So M called their tech support. He was told that they couldn't help because his name wasn't listed on the account as a contact.
It's a hospital. The guy who signed for the account is an administrator who isn't in the building. He's not even in the state. He's at a conference across the country.
M calls Verizon back a couple of times, gets the same runaround. One person finally tells him if they get some sort of paperwork they can talk to him. He gets the paperwork and of course when he calls back he can't get the same person and the new person he talks to says the last one was incorrect.
Call number nine goes something like this:
M: So you won't help me.
V: We can only talk to the person whose name is on the account.
M: I have his SS # and information.
V: But you're not him.
M: So what's stopping me from calling back and just saying I'm <administrator> ?
V: Well, nothing... but that wouldn't be honest.
M: I'm beyond the point of caring about honesty. You guys were supposed to activate these things. I'm on five hours and nine calls and have gotten no help at all.
V: I'm sorry, sir. I can't help you.
He calls back. On call number ten, the tech not only DOESN'T ask for any information about the owner of the account, but he gets the problem fixed inside of two minutes by essentially flipping a switch or checking a box on Big V's end.
I told M he should call back and commend the tech who helped him, but you know a company like Big V would probably penalize and/or fire someone who actually did their job and helped someone competently.
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