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A change to use my mind reading powers
  #1  
Old 08-21-2007, 08:43 AM
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Fraggle Fraggle is offline
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Default A change to use my mind reading powers

Its been a while but yet again my mind reading abilites have been called upon.

Me - Hi welcome to comapny, how can i help you?
Sc - Find my order.
Me - [sarcasm]yay a polite one[/sarcasm] Ok, can i take your order numer?
SC - Don't have it.
Me - Ok, can i take the phone number you entered when placing the order?
SC - No
Me - *sigh* Ok can i take the email address?
SC - No
Me - *long drawn out sigh* Ok can i take the credit card number to search the database?
SC - No. *Whiny voice* why can't you find my order? This is taking too long, do you know what you're doing??

OMG, it went on like this for 10 minutes, in the end she accused me of beng unhelpful and hung up after proving me with NO information to find the order

  #2  
Old 08-21-2007, 10:11 AM
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Should have called Mr. Spock for a telephone mind meld...lol. But really, if they don't supply the information that you need to help them then how do they expect any kind of service?

  #3  
Old 08-22-2007, 04:19 PM
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Oh, dear. Just when my braincells were starting to recover, I had to read this.
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  #4  
Old 08-22-2007, 05:29 PM
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Just to fuck with her, I would've said I found her order (using my psychic powers, obviously) and it would take another 2 months and then hang up.

  #5  
Old 08-22-2007, 06:25 PM
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Quote:
Quoth Fraggle View Post
Me - Hi welcome to comapny, how can i help you?
Sc - Find my order.
Me - [sarcasm]yay a polite one[/sarcasm] Ok, can i take your order numer?
SC - Don't have it.
Me - Ok, can i take the phone number you entered when placing the order?
SC - No
Me - *sigh* Ok can i take the email address?
SC - No
Me - *long drawn out sigh* Ok can i take the credit card number to search the database?
SC - No. *Whiny voice* why can't you find my order? This is taking too long, do you know what you're doing??
The correct answer would have been.

You - Ok Ma'am, if the information you provided me is correct. Then you're order may or may not be in the system. If it is in the system, then the information says that we may or may not have the products in stock. If your order is in the system then you should be recieving it sometime between now and 47 years from tuesday. Is there anything else I can help you with today, possibly helping you to order a clue maybe.
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  #6  
Old 08-22-2007, 06:40 PM
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I've had that with S/O car parts. People are so scared to give up any info.
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  #7  
Old 08-22-2007, 06:42 PM
solemnwarning solemnwarning is offline
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Quote:
Quoth Jadedcarguy View Post
I've had that with S/O car parts. People are so scared to give up any info.
S/O car parts?
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  #8  
Old 08-22-2007, 06:52 PM
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I think he might mean "special order".

  #9  
Old 08-22-2007, 07:17 PM
Shabo Shabo is offline
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Quote:
Quoth digilight View Post
The correct answer would have been.

You - Ok Ma'am, if the information you provided me is correct. Then you're order may or may not be in the system. If it is in the system, then the information says that we may or may not have the products in stock. If your order is in the system then you should be recieving it sometime between now and 47 years from tuesday. Is there anything else I can help you with today, possibly helping you to order a clue maybe.
Her: Can you be any more specific?
You: I'm sorry, but if you want more information from me, then I need more information from you. Your options are to give me your order number, phone number or email address. Which would you prefer?
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  #10  
Old 08-22-2007, 09:30 PM
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Oh dear...I just had flashbacks to working on the other side of our office. We get calls like that more than I want to think about. Customer calls wanting to reference an old order or check on a new one. None of the following: our order number, their PO number, the general date when it was placed, what item it was for...you name it. And often the people who call to check are never the actual salesperson who placed the order...

I always want to pull out my smart-ass Kreskin impersonation at that point.

"Yes....I can see words through the misty fog regarding your order.....I can almost read them....Wait! They say 'Put in notes to give this customer a PIA (pain in the ass) charge on their next order...'"
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