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I was hoping to ruin her Christmas, but oh well...
The usual suspects
Me: Your ever lovin cable sellin Redbeard
SC: Sucky Caller
SCH: Sucky Callers husband
Through the entire call, the SC had the "phone therapips" tone of voice. Gentle, firm, and directing. Kind of creepy, actually.
Me: Thank you for calling, this is Redbeard, how may I help you?
SC: Yes. Let me start out by telling you that I do not have your service, and I have no interest in your service. In fact, I hate your company.
Me: Okay, how can I help you then?
SC: Yes. I got an email today that was supposed to go to *someone else at your company's .net service*. This is unacceptable. I did eveything I could to get away from your company and I don't like this.
Me: Sorry to hear that, sounds like a glitch in the system, you shouldn't have to worry about it happening again.
SC: BUT! Yesterday I also recieved an email syaing that my husband tried to reset the password on my account and to click a link to verify this. sounds like a spoof. Especially since I never used your damn email service even when I HAD your internet. So obviously something is VERY wrong here.
Me: No ma'am, nothing wrong, from your description of the mail it was a scam, just go ahead and delete it...
SC: (interrupting me) I already did that. And I told the person that sent the ther mail that they need to resend it. Now put me to your technical department so that they can fix this.
Me: I'm sorry, but there's nothing that my tech department can do, they are here for current customers with service issues, but I can fill out a form and send it higher up.
SC: Good, then you will send me an email to my address.
Me: No ma'am, I'm sorry I can't do that. Our email addresses are personal and for internal use only (which is ture, as the addys have our first and last names). I will send up the form and that will be it for the issue. I honestly don't believe that there is an issue at all.
SC: Then send it to me snail mail.
Me: Sorry ma'am, there won't be anything like that sent to you.
SC: You are VERY unhelpful, I will talk toy our supervisor now.
Me: No ma'am, you won't. My supervisor will not take this call
rinse and repeat for a few minutes with me interjecting "A non customer with a non issue that I have already told you I will take care of is not something I can send you to a supervisor for. You seem obsessed with this and I don't know why, but it's not going to happen"
SCH: Well how about I just talk to the senior VP of Customer Service for your company?
Me (ignoring him, there is no such a person) Now this is the sales department, I can set up services
SC: You are rude, argumentative and VERY unhelpful. You had better HOPE that this gets solved or I will talk to someone else. About YOU.
*click*
Oh noes. You're going to talk to a person that doesn't exsist about someone who wouldn't let you bully them. Whatever will I do?
The usual suspects
Me: Your ever lovin cable sellin Redbeard
SC: Sucky Caller
SCH: Sucky Callers husband
Through the entire call, the SC had the "phone therapips" tone of voice. Gentle, firm, and directing. Kind of creepy, actually.
Me: Thank you for calling, this is Redbeard, how may I help you?
SC: Yes. Let me start out by telling you that I do not have your service, and I have no interest in your service. In fact, I hate your company.
Me: Okay, how can I help you then?
SC: Yes. I got an email today that was supposed to go to *someone else at your company's .net service*. This is unacceptable. I did eveything I could to get away from your company and I don't like this.
Me: Sorry to hear that, sounds like a glitch in the system, you shouldn't have to worry about it happening again.
SC: BUT! Yesterday I also recieved an email syaing that my husband tried to reset the password on my account and to click a link to verify this. sounds like a spoof. Especially since I never used your damn email service even when I HAD your internet. So obviously something is VERY wrong here.
Me: No ma'am, nothing wrong, from your description of the mail it was a scam, just go ahead and delete it...
SC: (interrupting me) I already did that. And I told the person that sent the ther mail that they need to resend it. Now put me to your technical department so that they can fix this.
Me: I'm sorry, but there's nothing that my tech department can do, they are here for current customers with service issues, but I can fill out a form and send it higher up.
SC: Good, then you will send me an email to my address.
Me: No ma'am, I'm sorry I can't do that. Our email addresses are personal and for internal use only (which is ture, as the addys have our first and last names). I will send up the form and that will be it for the issue. I honestly don't believe that there is an issue at all.
SC: Then send it to me snail mail.
Me: Sorry ma'am, there won't be anything like that sent to you.
SC: You are VERY unhelpful, I will talk toy our supervisor now.
Me: No ma'am, you won't. My supervisor will not take this call
rinse and repeat for a few minutes with me interjecting "A non customer with a non issue that I have already told you I will take care of is not something I can send you to a supervisor for. You seem obsessed with this and I don't know why, but it's not going to happen"
SCH: Well how about I just talk to the senior VP of Customer Service for your company?
Me (ignoring him, there is no such a person) Now this is the sales department, I can set up services
SC: You are rude, argumentative and VERY unhelpful. You had better HOPE that this gets solved or I will talk to someone else. About YOU.
*click*
Oh noes. You're going to talk to a person that doesn't exsist about someone who wouldn't let you bully them. Whatever will I do?
My family stocked up the last time we went to St. Croix, so it's RUM FEAST!
)
And this SC wanted you to do what else that was completely beyond your control?
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