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I work in a clothing/home decor store situated within a large garden centre.
Thankfully it's my day off tomorrow because I think I need it after the day I've had. Usually this shop doesn't attract sucky customers. Today I got two lots :/
suck 1)
A woman and a daughter approached the till. As soon as I'd hit sub-total the woman was already punching her pin into the card machine. I told her to please wait, but she ignored me. By the time I'd processed the transaction as card, only her last digit registered. It came up that the card had been declined, and she picked up on this as well because she got snippy and demanded to know why her card had been declined. I didn't actually have time to answer her because she then started ranting about the stupid buttons on the card readers and how they always end up messing up her pin. Basically, she blamed the pin pad having rubber buttons and that they were hard to press. When the REAL problem is she is too bloody IMPATIENT and enters her pin before the cashier can run it as a card transaction!
Her stupid daughter had her arms folded and was giving me daggers the whole time. It only seemed to annoy her more when her mother was too busy ranting and raving at me about the 'evil card machines' and the transaction voided itself off because it had been left idle. So I had to scan the stuff through again. Cue lots of sighing and moans. "How long is this going to take?" "We don't have all day" "Blah blah BLAH!"
The final straw? The woman's parting gift to me was this: "These kinds of card readers should be banned!" So I replied with, "I'm sorry, I think it was because you entered your pin too early, that's all."
She said "Oh" and walked off with her daughter. Hopefully she will listen to my parting gift back to her and give future cashiers a break by being a little bit more patient!
Suck 2)
Two edlerly ladies came up to me wanting to a refund, but they also wanted to buy two more things. I'm still learning, but I had been shown how to do this particular kind of transaction and I wanted to see if I could do it on my own. Because how else can I learn if I rely on my superiors to do it for me all the time? BIG mistake. One of them was extremely impatient! It's not an easy process. There's offers on one day and off the next, so there's a lot of receipt reading to be done, a lot of fiddly till procedures to go through and blah blah blah. Then one of the ladies (basically, one was, well, timid and withdrawn, the other one was like a lioness going through some extreme PMT) caused me to get flustered and I made a mistake! So I had to void everything and start again! Oh boy...
Basically the impatient one said to me: they were old, it's not nice to keep them standing like this. I don't have a clue what I'm doing. Their backs hurt and it's all my fault (basically, the one woman was talking for both of them even though the other woman looked really embarrassed). I obviously get confused really easily, so I shouldn't be allowed on a till. And this went on and on and on and on. So in the end I just apologised and told her I was going to get a supervisor. But apparently that was the wrong thing to say because now they were going to have to wait even longer while I 'swanned off to get someone who knows what they're doing'. Off I went. I was gone twenty seconds at most. The supervisor was right behind me.
"About time!" the lady said.
The supervisor took care of the transaction and the old woman complained to her and told her that I'd made them wait twenty minutes *cough*itwasfive*cough*
I stood back and bagged their things up for them, and said I was really sorry but I was ignored. Oh well. In the end, I told them that perhaps they should have a sit in the restaurant and have a cup of tea. It was a bit of a silly thing to say I know, but I wanted to try and be nice and everything, and try and rectify the situation. But the woman just completely ignored me like I didn't even exist.
Thankfully it's my day off tomorrow because I think I need it after the day I've had. Usually this shop doesn't attract sucky customers. Today I got two lots :/
suck 1)
A woman and a daughter approached the till. As soon as I'd hit sub-total the woman was already punching her pin into the card machine. I told her to please wait, but she ignored me. By the time I'd processed the transaction as card, only her last digit registered. It came up that the card had been declined, and she picked up on this as well because she got snippy and demanded to know why her card had been declined. I didn't actually have time to answer her because she then started ranting about the stupid buttons on the card readers and how they always end up messing up her pin. Basically, she blamed the pin pad having rubber buttons and that they were hard to press. When the REAL problem is she is too bloody IMPATIENT and enters her pin before the cashier can run it as a card transaction!
Her stupid daughter had her arms folded and was giving me daggers the whole time. It only seemed to annoy her more when her mother was too busy ranting and raving at me about the 'evil card machines' and the transaction voided itself off because it had been left idle. So I had to scan the stuff through again. Cue lots of sighing and moans. "How long is this going to take?" "We don't have all day" "Blah blah BLAH!"
The final straw? The woman's parting gift to me was this: "These kinds of card readers should be banned!" So I replied with, "I'm sorry, I think it was because you entered your pin too early, that's all."
She said "Oh" and walked off with her daughter. Hopefully she will listen to my parting gift back to her and give future cashiers a break by being a little bit more patient!
Suck 2)
Two edlerly ladies came up to me wanting to a refund, but they also wanted to buy two more things. I'm still learning, but I had been shown how to do this particular kind of transaction and I wanted to see if I could do it on my own. Because how else can I learn if I rely on my superiors to do it for me all the time? BIG mistake. One of them was extremely impatient! It's not an easy process. There's offers on one day and off the next, so there's a lot of receipt reading to be done, a lot of fiddly till procedures to go through and blah blah blah. Then one of the ladies (basically, one was, well, timid and withdrawn, the other one was like a lioness going through some extreme PMT) caused me to get flustered and I made a mistake! So I had to void everything and start again! Oh boy...
Basically the impatient one said to me: they were old, it's not nice to keep them standing like this. I don't have a clue what I'm doing. Their backs hurt and it's all my fault (basically, the one woman was talking for both of them even though the other woman looked really embarrassed). I obviously get confused really easily, so I shouldn't be allowed on a till. And this went on and on and on and on. So in the end I just apologised and told her I was going to get a supervisor. But apparently that was the wrong thing to say because now they were going to have to wait even longer while I 'swanned off to get someone who knows what they're doing'. Off I went. I was gone twenty seconds at most. The supervisor was right behind me.
"About time!" the lady said.
The supervisor took care of the transaction and the old woman complained to her and told her that I'd made them wait twenty minutes *cough*itwasfive*cough*
I stood back and bagged their things up for them, and said I was really sorry but I was ignored. Oh well. In the end, I told them that perhaps they should have a sit in the restaurant and have a cup of tea. It was a bit of a silly thing to say I know, but I wanted to try and be nice and everything, and try and rectify the situation. But the woman just completely ignored me like I didn't even exist.
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