To give a little background info on this:
The library system which I work in was closed to the public back in March, and last month, we started curbside pick-up service for hold requests. This is supposedly the first phase of our re-opening plan, have heard nothing yet about what the next phase involves.
Anyhow, so I was scheduled as one of the people to answer the phones, and the first thing we're supposed to ask is for the customer's library card number. The guy starts reading it off to me, and I don't know what the phone line is doing on his end, but on mine, it starts crackling and the sound fades in and out.
So I have to ask the guy to repeat himself a few times, and then he gets this annoyed/mildly snippy tone to his voice, and asks me not to talk while he's reading off his library card number, because it's very "disconcerting" (in his words). The final time he tried to read his library card number off to me, it worked, and I completed the transaction with no other issues.
It definitely wasn't a big issue when comparing to other incidents I've had, but it was just the way this guy expressed himself that I found to be rude.
The library system which I work in was closed to the public back in March, and last month, we started curbside pick-up service for hold requests. This is supposedly the first phase of our re-opening plan, have heard nothing yet about what the next phase involves.
Anyhow, so I was scheduled as one of the people to answer the phones, and the first thing we're supposed to ask is for the customer's library card number. The guy starts reading it off to me, and I don't know what the phone line is doing on his end, but on mine, it starts crackling and the sound fades in and out.
So I have to ask the guy to repeat himself a few times, and then he gets this annoyed/mildly snippy tone to his voice, and asks me not to talk while he's reading off his library card number, because it's very "disconcerting" (in his words). The final time he tried to read his library card number off to me, it worked, and I completed the transaction with no other issues.
It definitely wasn't a big issue when comparing to other incidents I've had, but it was just the way this guy expressed himself that I found to be rude.
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