I was working at the drive thru teller window one day by myself as someone hsad called out sick. We have three lanes but on this day closed our third lane. The red light on lane 3 was lit so customers could see that it was closed. I was backed up in two lanes when a woman pulled out of lane 2 into lane 3 because it was empty. I let her sit there for a while until she pushed the call button.
Me: ma'am, lane 3 is closed today
Customer: SHIT! I waited all that time and now I have to wait all over again. You're very rude to do that to me. You know what I am coming inside.
So she comes inside.
Customer: that lady at the window refused to serve me. That's very rude.
Coworker: ma'am, she had the light turned off
Customer: I don't care if the light was off. She had no right to refuse me service. Where is your manager? get him up here right now.
The manager comes up
Customer: I moved to lane 3 because there was a line backing up and when I did, the rude girl told me she wasnt going to help me in that lane.
Manager: was the light on?
Customer: I dont care if the light was on. I should be able to go to any lane I choose to. In fact, I want her up here right now to issue an apology and I want everyone in the bank to see it so she will be humiliated for the cruel and vicious way she treated me.
Manager: no ma'am, she is working
Customer: either she comes up here or I'll go back there. I am not taking no for an answer here,
The manager said no and the woman demanded the name of his boss and closed her account then stuck her tongue out at the manager. On the way out, she accidentally knocked some brochures with her big butt and waddled out the door. As another customer was coming in, she said, "outta my GD way, four eyes"
Me: ma'am, lane 3 is closed today
Customer: SHIT! I waited all that time and now I have to wait all over again. You're very rude to do that to me. You know what I am coming inside.
So she comes inside.
Customer: that lady at the window refused to serve me. That's very rude.
Coworker: ma'am, she had the light turned off
Customer: I don't care if the light was off. She had no right to refuse me service. Where is your manager? get him up here right now.
The manager comes up
Customer: I moved to lane 3 because there was a line backing up and when I did, the rude girl told me she wasnt going to help me in that lane.
Manager: was the light on?
Customer: I dont care if the light was on. I should be able to go to any lane I choose to. In fact, I want her up here right now to issue an apology and I want everyone in the bank to see it so she will be humiliated for the cruel and vicious way she treated me.
Manager: no ma'am, she is working
Customer: either she comes up here or I'll go back there. I am not taking no for an answer here,
The manager said no and the woman demanded the name of his boss and closed her account then stuck her tongue out at the manager. On the way out, she accidentally knocked some brochures with her big butt and waddled out the door. As another customer was coming in, she said, "outta my GD way, four eyes"
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