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Because of the spring weather, we've gotten more traffic at our outdoor garden where we sell mulch, flowers, shrubs, etc. This morning really did it in for me already.
The first one that ticked me off was this older couple asking if we had anything on clearance. We just started stocking flowers outside, and the place isn't even complete, and you're asking about F'in clearance?? Wait a few months, bitches.
Second customer that ticked me off was this guy asking if we took Scotts Cash. I just assumed it was a coupon or something so I said, "hmm, well.. maybe". So he buys this Scotts item, (grass seed or something), and it rings up $23 and change. He takes out multiple slips of paper that say $10.00 off with each one having a barcode. I scan one and tell him that his balance owed is $13 and change, but he says, "Wait I have more of these.."
Scotts Guy: "But these are like cash"
Me: (thinking WTH?) "uh, actually this is probably more like a coupon. (inspecting it further) Okay, yes.. only one coupon per purchase per item, right here.."
Scotts Guy: "But this is Scotts Cash"
Me: "Uh, we only take American money sir. How do you wanna pay for the rest of it?"
Scotts Guy: "Meh, nevermind.."
Me:L "You don't want it?"
Scotts Guy: "No. I'm going home and calling them about this..."
Me: (laughing) "Heh, good luck sir..."
The last one was really irritating. This lady asked for brown mulch. Nowe we have mainly three brands we've always sold: Preen, Scotts, and our brand, which is "premium". She wanted the one that was $3.33. Not knowing which was which, I requested that she provide me with a brand name, bar code, or item number so that I could look it up and check. Now there is a caveat, and that is that I cannot leave the area of the register. Management is somewhat lenient about this as long as I am assisting a customer but not for a very long time.
So the lady hesitates at first but says, "okay", then goes over, reads something, then comes back and tells me "2CF".
Me: "um, that's not a brand name. I need an item number, bar code, or brand name.."
Her: "You know what? Nevermind. I'll just go to Home Depot instead. And.. what's your name? (comes closer and looks at my badge).
Me: "Emax4"
Her: (Walking away) "I'll be reporting you.."
Me: "oh, management says I can't leave the register. Good luck over there!" While I should have also said to her, "Oh, and make the effort to get a brand name or item number, cause they're not mind readers either..."
In hindsight I realized I could have still walked over to see the different brands that were on display and had her point to the one she wanted, but hell, if she's in a do-it-yourself store and can't even do it herself, she doesn't deserve service after all. What yutzes...
The first one that ticked me off was this older couple asking if we had anything on clearance. We just started stocking flowers outside, and the place isn't even complete, and you're asking about F'in clearance?? Wait a few months, bitches.
Second customer that ticked me off was this guy asking if we took Scotts Cash. I just assumed it was a coupon or something so I said, "hmm, well.. maybe". So he buys this Scotts item, (grass seed or something), and it rings up $23 and change. He takes out multiple slips of paper that say $10.00 off with each one having a barcode. I scan one and tell him that his balance owed is $13 and change, but he says, "Wait I have more of these.."
Scotts Guy: "But these are like cash"
Me: (thinking WTH?) "uh, actually this is probably more like a coupon. (inspecting it further) Okay, yes.. only one coupon per purchase per item, right here.."
Scotts Guy: "But this is Scotts Cash"
Me: "Uh, we only take American money sir. How do you wanna pay for the rest of it?"
Scotts Guy: "Meh, nevermind.."
Me:L "You don't want it?"
Scotts Guy: "No. I'm going home and calling them about this..."
Me: (laughing) "Heh, good luck sir..."
The last one was really irritating. This lady asked for brown mulch. Nowe we have mainly three brands we've always sold: Preen, Scotts, and our brand, which is "premium". She wanted the one that was $3.33. Not knowing which was which, I requested that she provide me with a brand name, bar code, or item number so that I could look it up and check. Now there is a caveat, and that is that I cannot leave the area of the register. Management is somewhat lenient about this as long as I am assisting a customer but not for a very long time.
So the lady hesitates at first but says, "okay", then goes over, reads something, then comes back and tells me "2CF".
Me: "um, that's not a brand name. I need an item number, bar code, or brand name.."
Her: "You know what? Nevermind. I'll just go to Home Depot instead. And.. what's your name? (comes closer and looks at my badge).
Me: "Emax4"
Her: (Walking away) "I'll be reporting you.."
Me: "oh, management says I can't leave the register. Good luck over there!" While I should have also said to her, "Oh, and make the effort to get a brand name or item number, cause they're not mind readers either..."
In hindsight I realized I could have still walked over to see the different brands that were on display and had her point to the one she wanted, but hell, if she's in a do-it-yourself store and can't even do it herself, she doesn't deserve service after all. What yutzes...
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