Occasionally we get phonecalls for people looking for numbers of [same brand hotel], different locations. However sometimes we get calls from people that have no clue what number they've dialled. Tonight I had a gem.
Note: Our switchboard has a greeting before it comes through to the property. It tells you the name, location, and to press 0 for an agent or dial the room # one is looking for. People don't seem to listen to it.
Me: Thank you for calling [hotel name/location], this is Skittles speaking, how may I assist you?
Lady: Yes is this [city that is 2 hours away]?
Me: Um no. This is [city].
Lady : Oh this is not [other city]?
Me : No I am sorry. This is [city].
Lady : And where is that?
Me: ... [city], British Columbia.
Lady: ohhh... Do you know the number for your hotel in [city]?
Me: I don't, and I think the location you are looking for isn't [brand] anymore.
Lady: So they moved?
Me: No, I mean the building is still there but they have changed brands.
Lady: oh I see... Thank you *hangs up*
My head hurts. I think her head hurts more haha she seemed very confused.
Note: Our switchboard has a greeting before it comes through to the property. It tells you the name, location, and to press 0 for an agent or dial the room # one is looking for. People don't seem to listen to it.
Me: Thank you for calling [hotel name/location], this is Skittles speaking, how may I assist you?
Lady: Yes is this [city that is 2 hours away]?
Me: Um no. This is [city].
Lady : Oh this is not [other city]?
Me : No I am sorry. This is [city].
Lady : And where is that?
Me: ... [city], British Columbia.
Lady: ohhh... Do you know the number for your hotel in [city]?
Me: I don't, and I think the location you are looking for isn't [brand] anymore.
Lady: So they moved?
Me: No, I mean the building is still there but they have changed brands.
Lady: oh I see... Thank you *hangs up*
My head hurts. I think her head hurts more haha she seemed very confused.
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