If a guest does not want housekeeping service and if the housekeeper has them standing in front of them, then our policy is to have the guest initial by their room number on the housekeeper's paper. The housekeeper then writes "Requested No Service." Of course that only works if you have direct contact with the guest. If the guest comes to the desk and requests no service, we have them initial this on their registration cards. If they call over the phone, we request they come to the desk to initial their reg. card.
If a stayover guest just has a "Do Not Disturb" sign on the door, housekeeping has to go by the room three more times to make sure the guest didn't leave and take the sign down. Housekeeping usually leaves between 3:00 and 4:00, so if the DND sign is still on the door, then we place a letter under the door saying that we did not clean the room because of the sign.
I know it seems like we acting like we don't trust our guests, but after getting burned so many times (and not just by the guests), management felt like it was necessary.
If a stayover guest just has a "Do Not Disturb" sign on the door, housekeeping has to go by the room three more times to make sure the guest didn't leave and take the sign down. Housekeeping usually leaves between 3:00 and 4:00, so if the DND sign is still on the door, then we place a letter under the door saying that we did not clean the room because of the sign.
I know it seems like we acting like we don't trust our guests, but after getting burned so many times (and not just by the guests), management felt like it was necessary.
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