This happened to me about fifteen minutes ago, but has long since been a major bugbear of mine.
To reiterate, I work at a cinema, and since being made virtually redundant as a projectionist, I make up my lost hours with front of house shifts. Today I was ushering...and here beginneth the biggest annoyance about working on this station.
During the matinees it's very quiet, so they just have one usher on each of the floors managing the screens for that level. When one screen finishes, the protocol is to stick a nice, bold fonted, sign on the entrance to the level which clearly states: CLEANING IN PROGRESS, PLEASE WAIT TO HAVE YOUR TICKET CHECKED, AN USHERETTE WILL BE ALONG ASAP. Simple, and yet surprisingly ineffective. The wait time is never longer than a couple of minutes during the off peak times, so not what I would call a gear grinding wait.
Not when it comes to SC' s with a sense of over inflated importance, oh no!
The best example of this happened about a month ago, wherein I put the sign up where no one could possibly miss it, then began to clean the auditorium. I'm halfway done when a customer walks in and asks if they can come in yet...
Me- Sorry sir, the auditorium isn't ready yet, I did put up a sign to let you all know.
Old man- Well yes I saw it, but nobody is manning the sign!
Me- o.O
Did I just step into an alternative reality where signs need to have people standing next to them in order for them to be read and understood? At least this was slightly more entertaining than the SC' s who just ignore the signs all together and get really angry when you tell them they can't sit down until we are done cleaning. Thems the rules.
Flash forward to today...
This lady took ignoring the sign to a whole new level of stupid.
So one of my designated screens has just gone in and is a full 20minutes into the feature, when another screening ends. I put up the waiting sign and head in to clean up what little mess there should be. I've barely picked up the first empty popcorn box, when I hear the door open and a really flustered and angry lady walks in and demands I look at her ticket RIGHT AWAY, because she's been waiting for ages.
SC- *tersely* Excuuuuuse me! Can you take my ticket for the Grand Budapest Hotel? I've been waiting out there for aaaages and nobody was at the door!
Me- *bemused at the apparent lack of patience* Uhh sure, sorry (I wasn't sorry, it's just my default response when someone gets initially abrasive with me) I did put the sign up, just a few seconds ago, I didn't see anyone waiting.
I took her ticket and realized she was for the screening that had started 20 mins ago, this is past the point where we are supposed to stop admitting people so as not to annoy people who actually know how to turn up on time. In the event of extenuating circumstances, we offer them the house seats.
SC- I was waiting and there was nobody there!
Me- Yes I came in here to clean this screen to make it ready for the next show.
SC- Well customers should come first! I'm already late!
And apparently staff should be able to see through walls or use their sixth sense to tell when someone is going to show up 20 minutes late.
I decided to wave the 20mins late policy and let the Moody hag have one of the house seats - considerably better seats than the ones she had booked. But this didn't stop her complaining.
Low and behold, two minutes after she enters the screen, she's back and more sucky than ever.
SC- I don't want to sit there, the man in front of me is eating popcorn.
Me- *in disbelief* I'm sorry but I can't give you your original seat as its in the middle of the row and you'd be disturbing a lot of other patrons.
SC- blargle whine bitchity bitch He's eating!!! You should ban him!!
Me- I can't stop someone eating madam, as long as he's not causing a disruption, he's well within his rights to eat as much popcorn as he likes.
SC- When I come out, I want to speak to a manager!
Me- I can certainly arrange that for you.
She then stomped off again. I've since called my manager and told him what happened. Needless to say she's not getting any refund or free stuff out of us. Now I just have to wait and see how she takes that.
To reiterate, I work at a cinema, and since being made virtually redundant as a projectionist, I make up my lost hours with front of house shifts. Today I was ushering...and here beginneth the biggest annoyance about working on this station.
During the matinees it's very quiet, so they just have one usher on each of the floors managing the screens for that level. When one screen finishes, the protocol is to stick a nice, bold fonted, sign on the entrance to the level which clearly states: CLEANING IN PROGRESS, PLEASE WAIT TO HAVE YOUR TICKET CHECKED, AN USHERETTE WILL BE ALONG ASAP. Simple, and yet surprisingly ineffective. The wait time is never longer than a couple of minutes during the off peak times, so not what I would call a gear grinding wait.
Not when it comes to SC' s with a sense of over inflated importance, oh no!
The best example of this happened about a month ago, wherein I put the sign up where no one could possibly miss it, then began to clean the auditorium. I'm halfway done when a customer walks in and asks if they can come in yet...
Me- Sorry sir, the auditorium isn't ready yet, I did put up a sign to let you all know.
Old man- Well yes I saw it, but nobody is manning the sign!
Me- o.O
Did I just step into an alternative reality where signs need to have people standing next to them in order for them to be read and understood? At least this was slightly more entertaining than the SC' s who just ignore the signs all together and get really angry when you tell them they can't sit down until we are done cleaning. Thems the rules.
Flash forward to today...
This lady took ignoring the sign to a whole new level of stupid.
So one of my designated screens has just gone in and is a full 20minutes into the feature, when another screening ends. I put up the waiting sign and head in to clean up what little mess there should be. I've barely picked up the first empty popcorn box, when I hear the door open and a really flustered and angry lady walks in and demands I look at her ticket RIGHT AWAY, because she's been waiting for ages.
SC- *tersely* Excuuuuuse me! Can you take my ticket for the Grand Budapest Hotel? I've been waiting out there for aaaages and nobody was at the door!
Me- *bemused at the apparent lack of patience* Uhh sure, sorry (I wasn't sorry, it's just my default response when someone gets initially abrasive with me) I did put the sign up, just a few seconds ago, I didn't see anyone waiting.
I took her ticket and realized she was for the screening that had started 20 mins ago, this is past the point where we are supposed to stop admitting people so as not to annoy people who actually know how to turn up on time. In the event of extenuating circumstances, we offer them the house seats.
SC- I was waiting and there was nobody there!
Me- Yes I came in here to clean this screen to make it ready for the next show.
SC- Well customers should come first! I'm already late!
And apparently staff should be able to see through walls or use their sixth sense to tell when someone is going to show up 20 minutes late.
I decided to wave the 20mins late policy and let the Moody hag have one of the house seats - considerably better seats than the ones she had booked. But this didn't stop her complaining.
Low and behold, two minutes after she enters the screen, she's back and more sucky than ever.
SC- I don't want to sit there, the man in front of me is eating popcorn.
Me- *in disbelief* I'm sorry but I can't give you your original seat as its in the middle of the row and you'd be disturbing a lot of other patrons.
SC- blargle whine bitchity bitch He's eating!!! You should ban him!!
Me- I can't stop someone eating madam, as long as he's not causing a disruption, he's well within his rights to eat as much popcorn as he likes.
SC- When I come out, I want to speak to a manager!
Me- I can certainly arrange that for you.
She then stomped off again. I've since called my manager and told him what happened. Needless to say she's not getting any refund or free stuff out of us. Now I just have to wait and see how she takes that.
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