The title was a direct quote from a sucky customer I had to deal with tonight. It is kind of long.
So the main players were Me, Funny Shift, and Coupon Abuser. Also in the store were Cool Lady and her new friend Sidekick.
The story had been going crazy all day as I am in the path of winter storm that's heading across the U.S.
Cool Lady and Sidekick had come in around the same time as Coupon Abuser and they were stocking up on some pretty good sales. I'd chit chat with Cool Lady to check on how she was doing(she was just diagnosed with cancer and had surgery). Coupon Abuser hits the counter and I start her first transaction. She whips out her coupons and I see a couple I know we won't be able to use.
Basically certain coupons were working on any item in the P and G family, at first we were told if they scanned to take them. Then people started to abuse it getting hundreds of dollars worth a stuff and using the wrong coupons. So my manager and the dm shut it down. If they didn't get the item they can't use the coupon.
Me:"I'm sorry Ma'am, we can't use those."
Cool Lady and Sidekick wander by to listen in.
CA:"What? Why not?"
Me:"You didn't buy the item listed so I can't use them."
Funny Shift appears from the office.
CA:"Well I was just in here two days ago and a girl told me I could." (Probably another customer who hadn't been told no yet if they existed at all)
Me:"I'm sorry Ma'am, corporate said we couldn't use the coupons unless the item was in the transaction."
CA:*leaves her stuff scattered all over our counter huffing and puffing to herself and her audience* Well you're the first person to ever tell me that. I can't believe you won't let me use them. I'll just have to start going across the street again. I like their policy better."(Our main rival is literally across the street)
She pulls it together and checks out, still saving a ton with coupons she could use.
Cool Lady:"Was she blaming you? What crawled up her butt? I mean she still got a good deal."
I explain it to her and she just shakes her head.
Cool Lady:"Some people's children."
And then I got the giggles.
So the main players were Me, Funny Shift, and Coupon Abuser. Also in the store were Cool Lady and her new friend Sidekick.
The story had been going crazy all day as I am in the path of winter storm that's heading across the U.S.
Cool Lady and Sidekick had come in around the same time as Coupon Abuser and they were stocking up on some pretty good sales. I'd chit chat with Cool Lady to check on how she was doing(she was just diagnosed with cancer and had surgery). Coupon Abuser hits the counter and I start her first transaction. She whips out her coupons and I see a couple I know we won't be able to use.
Basically certain coupons were working on any item in the P and G family, at first we were told if they scanned to take them. Then people started to abuse it getting hundreds of dollars worth a stuff and using the wrong coupons. So my manager and the dm shut it down. If they didn't get the item they can't use the coupon.
Me:"I'm sorry Ma'am, we can't use those."
Cool Lady and Sidekick wander by to listen in.
CA:"What? Why not?"
Me:"You didn't buy the item listed so I can't use them."
Funny Shift appears from the office.
CA:"Well I was just in here two days ago and a girl told me I could." (Probably another customer who hadn't been told no yet if they existed at all)
Me:"I'm sorry Ma'am, corporate said we couldn't use the coupons unless the item was in the transaction."
CA:*leaves her stuff scattered all over our counter huffing and puffing to herself and her audience* Well you're the first person to ever tell me that. I can't believe you won't let me use them. I'll just have to start going across the street again. I like their policy better."(Our main rival is literally across the street)
She pulls it together and checks out, still saving a ton with coupons she could use.
Cool Lady:"Was she blaming you? What crawled up her butt? I mean she still got a good deal."
I explain it to her and she just shakes her head.
Cool Lady:"Some people's children."
And then I got the giggles.
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