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This, and more on today's episode of Irv and His Job.
And this will be the sane day of my workweek. *rubs temples
For the second Monday in a row, I was the swamp's entire salesfloor coverage in general merchandise, due to a co-worker calling in sick. So I was responsible for handling all customer calls, helping customers in the store, doing price checks and carryouts, and bringing in carts. In addition to my other duties.
First, I got called to carry out a storage cabinet, which the customer purchased via a pull tag pulled out of her purse. She said she had it there for "a couple of days." This is one of the more wee-todd-id things my customers sometimes do. They'll take a tag from a display home with them and return a few days later, when it's gone on sale or they've decided to make the purchase, and think the tag guarantees them the item. Because, of course, we can't cannibalize stock to replace defective parts of customers or exchange good items for defective ones, or sell the remaining stock to people who inquire despite there being no tags for an item. With Super Duper Uber Mega Super Stupendous Lowest Prices of the Season lurking later this week, I imagine this will be happening A LOT the next two days.
So we're forced to go back and check stock to make sure we actually have this cabinet to sell. Sadly we do. I loaded up the cabinet and spent over five minutes in the vestibule waiting for the customer to pull her van up to the doors.
The service desk lady saw me waiting and bopped into the vestibule to ask me why I was waiting. Together we watched the customer drive her van, with the rear hatch open, past the front door where I was waiting, drive toward the strip mall, and then suddenly realize she was forgetting her cabinet or something, because she tried to pull a U-turn and in doing so drove up on the kerb and nearly hit a fire hydrant.
Later on, an outside call is paged for general merchandise, which is service desk code for "we don't know which department to transfer this call to." I answer, and the caller asks me if we have Magic: The Gathering Commander sets. I ask him to hold go on over to the trading card racks, where I discover we do indeed have Magic: The Gathering Commander sets. I return to electronics and pick up the phone, which I set down because I've been at the swamp for almost 14 years now and still haven't mastered the art of putting a caller on hold.
"Yes, we have Commander sets, they are $29.99.....Hello? Hello?....."
The caller had hung up. And I had only been gone for a minute or so. If anybody asks, I'm saying the caller discovered vaginas and lost interest and let him try to deny it.
Finally, I was asked to carry out a 19-inch flatscreen TV. It turned out the person buying it was a frail, feeble old lady and she said she would need help getting it into her vehicle.
But we won't be putting her TV in her car and telling her good-bye until she buys $22 of scratch-off tickets and parks herself at the service desk to commence scratchy scratchy scratchy for five minutes. I was ready to tell the service desk lady I'd be back later and to call me when she was finally ready to go, but she decided to cash out her meager winnings instead of buying more scratch-offs.
And like I said, this was the sane day of my week. The remainder of the week will not be a good sequence of OMG.
And this will be the sane day of my workweek. *rubs temples
For the second Monday in a row, I was the swamp's entire salesfloor coverage in general merchandise, due to a co-worker calling in sick. So I was responsible for handling all customer calls, helping customers in the store, doing price checks and carryouts, and bringing in carts. In addition to my other duties.
First, I got called to carry out a storage cabinet, which the customer purchased via a pull tag pulled out of her purse. She said she had it there for "a couple of days." This is one of the more wee-todd-id things my customers sometimes do. They'll take a tag from a display home with them and return a few days later, when it's gone on sale or they've decided to make the purchase, and think the tag guarantees them the item. Because, of course, we can't cannibalize stock to replace defective parts of customers or exchange good items for defective ones, or sell the remaining stock to people who inquire despite there being no tags for an item. With Super Duper Uber Mega Super Stupendous Lowest Prices of the Season lurking later this week, I imagine this will be happening A LOT the next two days.
So we're forced to go back and check stock to make sure we actually have this cabinet to sell. Sadly we do. I loaded up the cabinet and spent over five minutes in the vestibule waiting for the customer to pull her van up to the doors.
The service desk lady saw me waiting and bopped into the vestibule to ask me why I was waiting. Together we watched the customer drive her van, with the rear hatch open, past the front door where I was waiting, drive toward the strip mall, and then suddenly realize she was forgetting her cabinet or something, because she tried to pull a U-turn and in doing so drove up on the kerb and nearly hit a fire hydrant.
Later on, an outside call is paged for general merchandise, which is service desk code for "we don't know which department to transfer this call to." I answer, and the caller asks me if we have Magic: The Gathering Commander sets. I ask him to hold go on over to the trading card racks, where I discover we do indeed have Magic: The Gathering Commander sets. I return to electronics and pick up the phone, which I set down because I've been at the swamp for almost 14 years now and still haven't mastered the art of putting a caller on hold.
"Yes, we have Commander sets, they are $29.99.....Hello? Hello?....."
The caller had hung up. And I had only been gone for a minute or so. If anybody asks, I'm saying the caller discovered vaginas and lost interest and let him try to deny it.
Finally, I was asked to carry out a 19-inch flatscreen TV. It turned out the person buying it was a frail, feeble old lady and she said she would need help getting it into her vehicle.
But we won't be putting her TV in her car and telling her good-bye until she buys $22 of scratch-off tickets and parks herself at the service desk to commence scratchy scratchy scratchy for five minutes. I was ready to tell the service desk lady I'd be back later and to call me when she was finally ready to go, but she decided to cash out her meager winnings instead of buying more scratch-offs.
And like I said, this was the sane day of my week. The remainder of the week will not be a good sequence of OMG.
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