I do technical support for a certain configuration of PCs that one may not use on one's thighs despite the name from a certain brand. Said computers have 1 year warranties unless you buy more.
My job is fairly cut and dry when it comes to out of warranty computers. Out of Warranty is Out of warranty. I can't offer technical help for free if it's out of warranty. You have to pay for it. Sucks? Maybe. But that's why the warranties are there.
The other night, I get a call. This person has a computer that is 4 years old. Never got an extended warranty. It wasn't connecting to their router wirelessly. I inform them of their status and what I needed to help them.
They.
Flip.
Their.
SHT!!
Condensing the ensuing rant down, they called us crooks, me a crook and our computers crap. They demanded my help for free and I refused.
ME: I'm sorry, but as I explained, I can only provide help on this computer if you pay for the service. Otherwise, we do offer troubleshooting guides on our website that you can use for free.
SC: Oh yeah?I MY WIRELESS CARD ISN'T WORKING, JACKASS!!! HOW AM I SUPPOSED TO GET ON THE INTERNET??
ME: You said you have access to the router, right?
SC: Yeah...
ME: Plug an ethernet cable from the router to the port on the back.
SC: ....you just think you're so fking smart, don't you?
I need to find a computer shop to work at. Just a little store that would let me build and fix computers.
My job is fairly cut and dry when it comes to out of warranty computers. Out of Warranty is Out of warranty. I can't offer technical help for free if it's out of warranty. You have to pay for it. Sucks? Maybe. But that's why the warranties are there.
The other night, I get a call. This person has a computer that is 4 years old. Never got an extended warranty. It wasn't connecting to their router wirelessly. I inform them of their status and what I needed to help them.
They.
Flip.
Their.
SHT!!
Condensing the ensuing rant down, they called us crooks, me a crook and our computers crap. They demanded my help for free and I refused.
ME: I'm sorry, but as I explained, I can only provide help on this computer if you pay for the service. Otherwise, we do offer troubleshooting guides on our website that you can use for free.
SC: Oh yeah?I MY WIRELESS CARD ISN'T WORKING, JACKASS!!! HOW AM I SUPPOSED TO GET ON THE INTERNET??
ME: You said you have access to the router, right?
SC: Yeah...
ME: Plug an ethernet cable from the router to the port on the back.
SC: ....you just think you're so fking smart, don't you?
I need to find a computer shop to work at. Just a little store that would let me build and fix computers.
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