Background: Toronto's transit system has a record of poor customer service, and has recently hired someone with a hotel background as their customer service manager. One of our daily newspapers sent a reporter to his hotel to test his abilities in customer service by being a deliberate SC.
IMNSHO, reporters pulling stunts like this give SCs a "license" to act the way they do. Also, how does service at a luxury hotel show how service on public transit would be after the hotel's manager takes over as customer service manager at the transit company?
IMNSHO, reporters pulling stunts like this give SCs a "license" to act the way they do. Also, how does service at a luxury hotel show how service on public transit would be after the hotel's manager takes over as customer service manager at the transit company?
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