I only worked four hours today, yet still managed to experience all of this in that very short space of time.
The lady [not] in red
Was having a bra-fit and told the fitter that she wanted a white bra, a black bra and a red bra.
Bra-fitter: "I'm sorry, we don't have any red bras in at the moment."
SC: "But I need red."
BF: "We don't have red."
SC: "But I need red."
BF: "But we don't have red."
SC: "But I need red."
BF: "We usually only have red bras at Christmas or Valentines."
SC:"Why?"
BF: *Bangs head against wall*
In another thread I mentioned how a couple of customers flatly refused to believe a bra fit could take more than 15 minutes. This customer was in for over an hour.
A return is part of an exchange
All our sale items are down to their last reductions and, as such, they cannot be returned. I've lost count of the number of times I have had the following conversation:
SC: (Brings sale items to till.)
Me: "Just to let you know, sale items can't be returned now as they're down to their final reductions."
SC: "Oh. I can still exchange them though, can't I?"
Me: "... No. You can't bring them back at all."
Why do people not realise that part of an exchange involves returning something, therefore when I say, "no returns" that is also applicable to exchanges?
Jekyll and Hyde
An elderly lady arrived for a bra-fitting appointment ten minutes early. She was nice as pie whilst she waited, chatting to me and stuff. But when, at five minutes past her appointment time, our bra-fitter hadn't showed up it was like a completely different person took over. She turned into Ms. Mega-Strop because she had "a schedule" to stick to and couldn't "sit around waiting".
I found the bra-fitter who would be one minute, tops. I relayed this information to the customer, very polite and apologetic. She looked up at me, said absolutely nothing, and then went back to her magazine like I'd not even spoken. Ruuuuude.
Bra-fitter turned up and when she came out of the fitting room I asked if the customer was ok, "Yeah, she's fine." ... And she was! I could hear her cheerily chatting way as though nothing had happened. Then when the customer left the fitting room she said to me, in a happy voice, "All sorted!" That woman's mood switched faster than a pre-menstrual teenager's.
The lady [not] in red
Was having a bra-fit and told the fitter that she wanted a white bra, a black bra and a red bra.
Bra-fitter: "I'm sorry, we don't have any red bras in at the moment."
SC: "But I need red."
BF: "We don't have red."
SC: "But I need red."
BF: "But we don't have red."
SC: "But I need red."
BF: "We usually only have red bras at Christmas or Valentines."
SC:"Why?"
BF: *Bangs head against wall*
In another thread I mentioned how a couple of customers flatly refused to believe a bra fit could take more than 15 minutes. This customer was in for over an hour.
A return is part of an exchange
All our sale items are down to their last reductions and, as such, they cannot be returned. I've lost count of the number of times I have had the following conversation:
SC: (Brings sale items to till.)
Me: "Just to let you know, sale items can't be returned now as they're down to their final reductions."
SC: "Oh. I can still exchange them though, can't I?"
Me: "... No. You can't bring them back at all."
Why do people not realise that part of an exchange involves returning something, therefore when I say, "no returns" that is also applicable to exchanges?
Jekyll and Hyde
An elderly lady arrived for a bra-fitting appointment ten minutes early. She was nice as pie whilst she waited, chatting to me and stuff. But when, at five minutes past her appointment time, our bra-fitter hadn't showed up it was like a completely different person took over. She turned into Ms. Mega-Strop because she had "a schedule" to stick to and couldn't "sit around waiting".
I found the bra-fitter who would be one minute, tops. I relayed this information to the customer, very polite and apologetic. She looked up at me, said absolutely nothing, and then went back to her magazine like I'd not even spoken. Ruuuuude.
Bra-fitter turned up and when she came out of the fitting room I asked if the customer was ok, "Yeah, she's fine." ... And she was! I could hear her cheerily chatting way as though nothing had happened. Then when the customer left the fitting room she said to me, in a happy voice, "All sorted!" That woman's mood switched faster than a pre-menstrual teenager's.
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