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forward: This story is a classic. It takes place about 10-11 years ago.
At the time I was working in Grocery instead of Dairy. One morning we get a Price check on Michelob 18 pack beer. I zip over to the Liquor dept and call the check for $10.49 (IIRC). The Checker pages me on the intercom. She tells me that the customer in question saw a tag for $7.49 and could I check to see if there is one. I Laugh and say ok, knowing that there is NO WAY IN HELL that that beer is that cheap. I check the floor display. 10.49. I check the cold box 10.49. When I get to the warm side I see that of the 3 types of Mic 2 are marked with 10.49, and that the one in question that he has has a red sticker that does say 7.49. Only there is a problem....
One half of the tag is machine printed. One half is hand written.
Back in the day before we printed tags on site, We WOULD have to use handwritten tags for managers specials, lost tags, etc. BUT the WHOLE tag would be handwritten, not just a new price placed over the old tag. And on top of that I recognize What the hand written tag was from (12 pack bud manager who wrote the tag was distinctive) So I bend down and sure enough the red portion of the tag had been cut and pasted over the "real tag". By this time the checker has come to the aisle looking for me, because the customer is starting to be a PITA. I Tell her "look someone placed a tag over the proper tag" <proceeding to peel off red portion) revealing that the price Should be 10.49, she she takes the half tag and goes back to her register to tell the customer, that the tag was wrong and he has to pay pull price. I am chuckling about this to myself when 30 seconds later the customer comes running to the liquor department.
Approximate conversation... it WAS 10 years ago.
SC: Where is that tag i saw?
Me: I took it down, It was Inaccurate.
SC: You can't do that.
Me: Umm yes I can. The tag was fraudulant.
SC: You CAN'T Change prices on things while I am still in the store, you have to wait til I leave to change prices, you have to give me the price I saw.
Me: Sir, The store did not change the price. The price you saw was Inaccurate. Someone placed half a tag over the proper tag. It Is NOT the stores fault. You saw that every other price was marked for 10.49 and thought that just because you saw an obviously mismarked tag that we would honor it?
SC: Thats Bait and Switch and illegal. I want to talk with your manager.
Aside: Actually no that is not bait and switch...
So I call the manager down, Jerry. Jerry is cool.
J: What seem to be the problem.
Me: <explains what is going on>
J: DaDairyDruid is correct, Someone who does not work here Altered the tag, and we are not obligated to honor that price.
SC: <getting obviously angry> THAT DOES IT I'm reporting you all to the Better Buisness Bureau, I want your name <points to J> Your name <points at me> and the checkers name. You can't do this, I saw a price and I am demanding that price be honored.
J: Go ahead and report us, the Investigation will show we did nothing wrong. <gives SC all our names>
SC: well fine then I'll be back <stomps out of the store>
J later told me that I did the right thing, and while the customer DID come back, demanding the price later that day, it was not honored.
I do not honestly know If he was the one who placed the half a tag there. But he should have known better anyways.
At the time I was working in Grocery instead of Dairy. One morning we get a Price check on Michelob 18 pack beer. I zip over to the Liquor dept and call the check for $10.49 (IIRC). The Checker pages me on the intercom. She tells me that the customer in question saw a tag for $7.49 and could I check to see if there is one. I Laugh and say ok, knowing that there is NO WAY IN HELL that that beer is that cheap. I check the floor display. 10.49. I check the cold box 10.49. When I get to the warm side I see that of the 3 types of Mic 2 are marked with 10.49, and that the one in question that he has has a red sticker that does say 7.49. Only there is a problem....
One half of the tag is machine printed. One half is hand written.
Back in the day before we printed tags on site, We WOULD have to use handwritten tags for managers specials, lost tags, etc. BUT the WHOLE tag would be handwritten, not just a new price placed over the old tag. And on top of that I recognize What the hand written tag was from (12 pack bud manager who wrote the tag was distinctive) So I bend down and sure enough the red portion of the tag had been cut and pasted over the "real tag". By this time the checker has come to the aisle looking for me, because the customer is starting to be a PITA. I Tell her "look someone placed a tag over the proper tag" <proceeding to peel off red portion) revealing that the price Should be 10.49, she she takes the half tag and goes back to her register to tell the customer, that the tag was wrong and he has to pay pull price. I am chuckling about this to myself when 30 seconds later the customer comes running to the liquor department.
Approximate conversation... it WAS 10 years ago.
SC: Where is that tag i saw?
Me: I took it down, It was Inaccurate.
SC: You can't do that.
Me: Umm yes I can. The tag was fraudulant.
SC: You CAN'T Change prices on things while I am still in the store, you have to wait til I leave to change prices, you have to give me the price I saw.
Me: Sir, The store did not change the price. The price you saw was Inaccurate. Someone placed half a tag over the proper tag. It Is NOT the stores fault. You saw that every other price was marked for 10.49 and thought that just because you saw an obviously mismarked tag that we would honor it?
SC: Thats Bait and Switch and illegal. I want to talk with your manager.
Aside: Actually no that is not bait and switch...
So I call the manager down, Jerry. Jerry is cool.
J: What seem to be the problem.
Me: <explains what is going on>
J: DaDairyDruid is correct, Someone who does not work here Altered the tag, and we are not obligated to honor that price.
SC: <getting obviously angry> THAT DOES IT I'm reporting you all to the Better Buisness Bureau, I want your name <points to J> Your name <points at me> and the checkers name. You can't do this, I saw a price and I am demanding that price be honored.
J: Go ahead and report us, the Investigation will show we did nothing wrong. <gives SC all our names>
SC: well fine then I'll be back <stomps out of the store>
J later told me that I did the right thing, and while the customer DID come back, demanding the price later that day, it was not honored.
I do not honestly know If he was the one who placed the half a tag there. But he should have known better anyways.
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