This story is years old, maybe 4-5 years ago, here's the scene.
Christmas is less then a week away, I'm in chage of a department that is taking about 20k a day. When I say 'in charge' that means there is me working there.
Thats is, just me busting a gut flogging this junk while having to restock it as well, it wasn't a physically large section perhaps 20 modules if my memory serves me correctly. People were getting desperate for presents, they were buying footspas (they look huge under the tree) and at the other end of the scale I couldn't keep up with the sales of the £200 electric shavers.
I'd over ordered massivly certain key lines so I *knew* I had enough to keep me going and I wasn't running out of what was selling, each morning before it got busy (ie I got into the store long before it opened to make the section look amazing).
Just before lunchtime I get a phonecall, bear in mind I hadn't had a break since around 07:30, I'd spent my time selling electric toothbrushes, razors and other electfronic gadgetry, my brain had melted, I was hungry, I hadn't had a loo break since the small hours of the morning. Hey, you guys know what Christmas is like right!?
So the phonecall.
"Crazylegs, can you pop upstairs, we've got a dispute over the price of a toothbrush"
"Uh, I'm kinda busy right now, what does it say when it goes through the till?
"£50, but the customer is arguing, she says the price label says otherwise"
"Right, I'm coming on up"
So, I positivley run up two storys of worth of stairs and see this scene before me.
Floor supervisor
Sales Assistant
Customer pointing at a display which is quite clearly NOT electric toohbrushes, I can see her mouth move to the tune of "but thats where it was, so thats the right price".
I arrive.
Me; Right, whats the problem?
SC; These people are trying to tell me that the price is £50 when the price label clearly states it £20 <points to display of cuddly toys>
Me; Ok, I personally put out all the stock of this model this morning and I know that the price of this item is £50, I nor the company is responsible for any stock that is moved by any customer, in addition each price label clearly states what it relates to and this diplay is quite obviously for cuddly toys and not electric toothbrushes. If you want me to I will take you downstairs and show you the price label however the price that the till states is correct. Anything else I can help with?
SC; Uh, no, thank you.
Me; You're welcome (to collegues) anything else?
CW; [Grinning] No, cheers.
Me; Right, I'm off to lunch!
Christmas is less then a week away, I'm in chage of a department that is taking about 20k a day. When I say 'in charge' that means there is me working there.
Thats is, just me busting a gut flogging this junk while having to restock it as well, it wasn't a physically large section perhaps 20 modules if my memory serves me correctly. People were getting desperate for presents, they were buying footspas (they look huge under the tree) and at the other end of the scale I couldn't keep up with the sales of the £200 electric shavers.
I'd over ordered massivly certain key lines so I *knew* I had enough to keep me going and I wasn't running out of what was selling, each morning before it got busy (ie I got into the store long before it opened to make the section look amazing).
Just before lunchtime I get a phonecall, bear in mind I hadn't had a break since around 07:30, I'd spent my time selling electric toothbrushes, razors and other electfronic gadgetry, my brain had melted, I was hungry, I hadn't had a loo break since the small hours of the morning. Hey, you guys know what Christmas is like right!?
So the phonecall.
"Crazylegs, can you pop upstairs, we've got a dispute over the price of a toothbrush"
"Uh, I'm kinda busy right now, what does it say when it goes through the till?
"£50, but the customer is arguing, she says the price label says otherwise"
"Right, I'm coming on up"
So, I positivley run up two storys of worth of stairs and see this scene before me.
Floor supervisor
Sales Assistant
Customer pointing at a display which is quite clearly NOT electric toohbrushes, I can see her mouth move to the tune of "but thats where it was, so thats the right price".
I arrive.
Me; Right, whats the problem?
SC; These people are trying to tell me that the price is £50 when the price label clearly states it £20 <points to display of cuddly toys>
Me; Ok, I personally put out all the stock of this model this morning and I know that the price of this item is £50, I nor the company is responsible for any stock that is moved by any customer, in addition each price label clearly states what it relates to and this diplay is quite obviously for cuddly toys and not electric toothbrushes. If you want me to I will take you downstairs and show you the price label however the price that the till states is correct. Anything else I can help with?
SC; Uh, no, thank you.
Me; You're welcome (to collegues) anything else?
CW; [Grinning] No, cheers.
Me; Right, I'm off to lunch!
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