Seriously, its even in the employee handbook. We fix problems we are not supposed to teach people how to do things. That is supposed to be the department supervisors jobs.
We can show people how to do small tricky things. We just don't have the time to individually teach everyone how to work office.
Ok this was a VERY busy day, we are two people down and had some new server equipment going in. We were replacing some of the 240 volt UPS, and those bitches are heavy.
So we get a call, one of the admin assistants is having trouble with a word document. I go up and look, she is having trouble opening a document that is mail merged with a spread sheet. I take a quick look at it and someone messed up the relationship between the two files. Take longer to fix it then just strip out the merge and reapply it.
So I tell her how to remove a mail merge and tell her then just to set it back up. And I run back down to help with the equipment.
Another phone call.
She does not know how to set up a mail merge. Now this always pisses us off, and its more an HR fail then anything. All the Admin Assistants need to pass an office proficiency test with at least a 95%. If they can't do a mail merge then they can only get a max of 90% on the test. Most of the time HR will let them slide with a 75% or they wont even make them take the test if someone wanted to directly hire them. Point is, they are supposed to have Office skills.
So we tell her we are too busy to help her today. And I might of implied a little that these are skills she should have to do her job. After she got a little uppity on the phone.
20 minutes later its her boss on the phone, my boss picks up.
Its a short conversation "Its low priority, I needed every hand on deck down here. You got to have someone on staff that knows how to do a mail merge. Its like chapter 4 in all the office 2007 textbooks we handed out."
I hear latter that her boss tired to call Uber Boss. And Uber Boss said "If that's what IT Boss said then that's what stands."
Uber Boss came down later to see how we were doing with all the new equipment. The whole mail merge thing came up. He was quite confused how a whole department couldn't do something he can do. And he cant even work his coffee maker. Then made a joke about maybe he needs to clean some houses up. Asked about the old UPS, then tired to lift one up all by himself. He failed, then wandered off only to bring us back some Iced Coffees from Starbucks.
I don't get it, Uber Boss rarely stands against IT, but they keep trying. Well the only time he ever does is when the CFO thinks we spend way to much money.
We can show people how to do small tricky things. We just don't have the time to individually teach everyone how to work office.
Ok this was a VERY busy day, we are two people down and had some new server equipment going in. We were replacing some of the 240 volt UPS, and those bitches are heavy.
So we get a call, one of the admin assistants is having trouble with a word document. I go up and look, she is having trouble opening a document that is mail merged with a spread sheet. I take a quick look at it and someone messed up the relationship between the two files. Take longer to fix it then just strip out the merge and reapply it.
So I tell her how to remove a mail merge and tell her then just to set it back up. And I run back down to help with the equipment.
Another phone call.
She does not know how to set up a mail merge. Now this always pisses us off, and its more an HR fail then anything. All the Admin Assistants need to pass an office proficiency test with at least a 95%. If they can't do a mail merge then they can only get a max of 90% on the test. Most of the time HR will let them slide with a 75% or they wont even make them take the test if someone wanted to directly hire them. Point is, they are supposed to have Office skills.
So we tell her we are too busy to help her today. And I might of implied a little that these are skills she should have to do her job. After she got a little uppity on the phone.
20 minutes later its her boss on the phone, my boss picks up.
Its a short conversation "Its low priority, I needed every hand on deck down here. You got to have someone on staff that knows how to do a mail merge. Its like chapter 4 in all the office 2007 textbooks we handed out."
I hear latter that her boss tired to call Uber Boss. And Uber Boss said "If that's what IT Boss said then that's what stands."
Uber Boss came down later to see how we were doing with all the new equipment. The whole mail merge thing came up. He was quite confused how a whole department couldn't do something he can do. And he cant even work his coffee maker. Then made a joke about maybe he needs to clean some houses up. Asked about the old UPS, then tired to lift one up all by himself. He failed, then wandered off only to bring us back some Iced Coffees from Starbucks.
I don't get it, Uber Boss rarely stands against IT, but they keep trying. Well the only time he ever does is when the CFO thinks we spend way to much money.
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