When you just can't find the time to call

[panamared]

Found this note on an account at work.

Sub = Subscriber

"Sub passed away but we still charged her for not giving a 30 day notice."

[Seanette]

PLEASE tell me someone upstream managed to get more than two neurons firing at once and cancelled that charge!

[Sparklyturtle]

Good grief. Even Verizon's smarter than that. When my aunt passed away I let them know, and they didn't charge her for breaking her contract. I had to send a copy of her death certificate, but I was expecting that.

[drunkenwildmage]

Wow.. hoping someone just missed their morning coffee (or other random caffeinating beveridge) n that one.


When my wife passed, They allowed me to cancel her phone, and her Grandmother's phone and put me on a signal phone plan without breaking contract, or adding any additional charges.

[Minflick]

When DH died last year, I waved his death certificate at EVERYBODY under the sun to get things changed out or turned off. Still not quite finished, but nearly there....

[panamared]

PLEASE tell me someone upstream managed to get more than two neurons firing at once and cancelled that charge!

Yes the charge was cancelled