You wanted it, you got it! Welcome to my world...
Customer: My cable box isn’t working.
Me: OK, let’s reboot the box. Unplug the box for me, mam.
Customer: I can’t do that, I’m 75 years old! (yes, she really said that)
Me: It’s easy. Just unplug the cord from the back of the box.
Customer: Um, okay. Let me try. (5 minutes of loud noises) Okay, I did it. The brown box, right?
Me: Brown?
Customer: I unplugged a brown box.
Me: It should be black.
Customer: OH! The digital box??
Me: Um, yes. What did you unplug then, mam?
Customer: The TV! It’s a big brown box!
Me(hand to forehead): No, the BLACK DIGITAL BOX on top of or near the TV.
Customer: OH! Oh no. I can’t unplug it.
Me: It’s easy.
Customer: Um, ok. OK, there are lots of wires hooked to the box.
Me: Lots? How many is “lots”?
Customer: Two.
Me: (rolling eyes): OK, unplug them.
Customer: Oh no, I can’t.
Me: It’s easy, trust me.
Customer: Oh, okay. Okay, it’s unplugged.
Me: Okay, let’s give it a minute to clear –
Customer: I’m sitting in the floor, will that make a difference?
Me(face to desk): No mam. Now plug in the box for me.
Customer: Plug it in?
Me: Yes mam. Plug in the box.
Customer: But---
Me: Plug in the box, mam.
Customer: Okay. It’s plugged up. Now what?
Me: Wait for it to reboot…
Customer: It didn’t reboot!
Me: Mam, it can take a minute or two to finish its cycle & reboot.
Customer: Oh okay. I’m just so glad you’re here for me! You sure are helping out a lot.
It went downhill from there.
Customer: My cable box isn’t working.
Me: OK, let’s reboot the box. Unplug the box for me, mam.
Customer: I can’t do that, I’m 75 years old! (yes, she really said that)
Me: It’s easy. Just unplug the cord from the back of the box.
Customer: Um, okay. Let me try. (5 minutes of loud noises) Okay, I did it. The brown box, right?
Me: Brown?
Customer: I unplugged a brown box.
Me: It should be black.
Customer: OH! The digital box??
Me: Um, yes. What did you unplug then, mam?
Customer: The TV! It’s a big brown box!
Me(hand to forehead): No, the BLACK DIGITAL BOX on top of or near the TV.
Customer: OH! Oh no. I can’t unplug it.
Me: It’s easy.
Customer: Um, ok. OK, there are lots of wires hooked to the box.
Me: Lots? How many is “lots”?
Customer: Two.
Me: (rolling eyes): OK, unplug them.
Customer: Oh no, I can’t.
Me: It’s easy, trust me.
Customer: Oh, okay. Okay, it’s unplugged.
Me: Okay, let’s give it a minute to clear –
Customer: I’m sitting in the floor, will that make a difference?
Me(face to desk): No mam. Now plug in the box for me.
Customer: Plug it in?
Me: Yes mam. Plug in the box.
Customer: But---
Me: Plug in the box, mam.
Customer: Okay. It’s plugged up. Now what?
Me: Wait for it to reboot…
Customer: It didn’t reboot!
Me: Mam, it can take a minute or two to finish its cycle & reboot.
Customer: Oh okay. I’m just so glad you’re here for me! You sure are helping out a lot.
It went downhill from there.
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