Background:
We have a new credit/debit card processing setup and it was quite buggy. A (the regional manager) literally told me to click past error messages. [/End Background].
J a regular customer came in to do her return. She paid with a debit card. Something went awry and I had to have A talk me through my first transaction on that system. This was Tuesday evening.
J called Sunday afternoon and I took the call. Her account was debited twice. It is unclear if the error was by this setup or her bank. I told her that I would bring this to the management's attention.
To A's pleasant surprise, J was amazing calm and polite about this matter. A managed to get the second erroneous charge reversed.
We have a new credit/debit card processing setup and it was quite buggy. A (the regional manager) literally told me to click past error messages. [/End Background].
J a regular customer came in to do her return. She paid with a debit card. Something went awry and I had to have A talk me through my first transaction on that system. This was Tuesday evening.
J called Sunday afternoon and I took the call. Her account was debited twice. It is unclear if the error was by this setup or her bank. I told her that I would bring this to the management's attention.
To A's pleasant surprise, J was amazing calm and polite about this matter. A managed to get the second erroneous charge reversed.
Comment