I'm not doing it

[vacation_rentals_suck]

Guest: yes I wanted to let you know I will be departing at 2PM

Me: did you already have approval from a manager?

Guest: no

Me: ok well a manager would need to approve a late check out

Guest: I approved it

Me: it has to go through a manager

Guest: well there were dirty dishes left in the dishawasher when I checked in and the carpet was dirty so you need to compensate me for the inconvenience

Me: well let me let you speak to the manager

Guest: what do I need to talk to a manager for? I dont care what they say, my check out time is 2 PM

The manager extended his check out time until noon buit that wasnt good enough so he left at noon and although I didnt personally see it, I was told he left the place trashed. Housekeeping said he put a whole roll of toilet paper in one of the toilets and threw a TV in the swimming pool. He left a note on the kitchen table saying something like "if you wanna play hardball, let's play"

[bainsidhe]

Do these horrible people get charged for trashing property and leaving a mess? I know your properties tend to be "higher-class" (tough to tell from your stories, though), but please reassure us and tell us these jerks pay for damages just like us regular folk.

Hopefully some of these jerks are banned as well

[ThePhoneGoddess]

"if you wanna play hardball, let's play"

Ohhhh, that let the cat outta the bag. Too bad you got some spineless managers. I've done front desk work before. It was at a rather ruthless casino/hotel.

We would have charged that guy's credit card for any and all repairs and replacements the room needed (without warning him), and he would have gotten a beautifully written letter from the owner himself telling him if he EVER showed his face again he'd be be making real close friends with the boys in blue.

oh and if they disputed the charges on the credit card? We'd report it to the credit bureaus as an unpaid debt. If they sicced a lawyer on us we'd produce the police report (small town, the police would document if a room was really trashed for us) and the lawyer would go away with his tail between his legs.

That casino was evil.

[Mongo Skruddgemire]

I agree with The PhoneGoddess. Call the police and document the damages and if they try to sue or contest the debt then "Cry Havoc! and let slip the Sharks of Law!"

M

[PepperElf]

e left a note on the kitchen table saying something like "if you wanna play hardball, let's play"

That's when I say... touch nothing. Call the cops and report it and let them come down and take evidence.

By leaving that note, I'm sure he can be brought up on charges of vandalism. Or at least charged for the damages. Especially if you have official evidence to present.

Please tell me the spinless manager grew a spine and will punish him.
actually... manager might not have to. the house owner may be the one who presses the issue.

[Getoutofmylobby]

This guy was like a microcosm of suck.

1. Lying
2. Undeserved Discount Fishing
3. Ego Tripping
4. Vandalism
5. Terroristic Threats
6. Ignorance

Quite a bullpen there. I hope you have his credit card.

[tropicsgoddess]

I just hope that your place can charge for damages and ban that jerkwad.

[videodrone]

The manager extended his check out time until noon buit that wasnt good enough so he left at noon and although I didnt personally see it, I was told he left the place trashed. Housekeeping said he put a whole roll of toilet paper in one of the toilets and threw a TV in the swimming pool. He left a note on the kitchen table saying something like "if you wanna play hardball, let's play"

sounds like an invitation for trouble to me. I agree whole-heartedly. Lets play. Charge his credit cards, call the police, and ban this guy.

[rerant]

threw a TV in the swimming pool.

He WILL be getting charged for the TV and the pool cleaning (whether you really have to do it or not) right?
Please tell me he will and restore what little faith I have left.

[Forensic Waitress]

Please, please tell me you heald onto that note as evidence, also that you charged that ass maggots credit card for the damage.

[Evil Queen]

I'm sure the managers will be charging premium prices and pressing charges. There's no reason not to.

[hotelnpa]

Wow...I was reading some of your other posts, it seems like you have to deal with alot of stress. I've never had it that bad at hotels I've worked at. I guess vacation rentals breed a special kind of suckiness.

But yeah, I've had guests assume that they can have a late check out, but most of the time, they don't even tell us. It's especially annoying when we expect a full house and we need that room.

[Polenicus]

Wow... I swear you're entering new territory in the human psyche. 'Vacation Rage'.

It's amazing how much energy people will waste. Rather than confirm what they are entitled to, read the paperwork and know exactly what to expect and have a stress-free vacation, they assume, encounter the rude brick wall of reality when their assumptions don't hold up, and spend hours or even days of time, energy and effort, stressing themselves and others out over getting something they are not entitled to, and which wouldn't have been an issue if they had applied a little forethought and self-education.

I mean, mister checkout rage probably packed in a rush, possibly forgot something, AND had to leave enough tinme to run around and wreck the place, which is more effort and exertion. On the trip home, he will now be consumed mentally with the rage over how 'unfairly' he was treated, and whatever mental acrobatics these idiots go through to justify their actions, all the while burying the real fear of what kind of retribution may be incurred for willfully destroying property. He just wasted any and all benefit he might have gotten from his vacation over his checkout time. He may as well have stayed home and flushed $10,000 down the toilet $1 at a time.

[Blade_Raver]

If I was manager and I had that guy's credit card...

First, I'd tell all workers that are working on the repairs/replacements to take their time...

Next, I'd charge the customer for all the replacements and repairs.. plus the time of labor involved + an extra 50% "hardball" fee for emotional suffering and distress.

And as an added bonus, ban the customer from using your services again until he pays a $1,000,000.00 a$$hat tax.

And even then, book him the cheapest accomodations with as little service possible.