A couple of weeks back I was in work and for some reason we had a huge rush of people with only 3 of us working on a full restaurant. This led to me having about 7 tables to serve/deal with at any one time. As you can imagine its a really stressful situation and everyone is helping each other as much as possible, but still....its insane. This makes it optimum time for SC's so I'm trying my best to be as nice as possible and serve as quick as a flash. It goes as follows:
PD - Me
PAG - Petty Arguement Guy
PAGW - PAG's Wife
PD *practically RUNNING up to the table, visibly stressed*: Hey, sorry about the delay, just suddenly all took off. I'll get you sorted as soon as possible.
PAGW: That's no problem at all. *She goes on to be great and reel off the order to husband and kids and then relay it to me*
PD: Brilliant, thanks very much, makes things so much easi.....
I'm cut off by PAG
PAG: I have a problem.
PD: I'm terribly sorry, can I ask what it is? Maybe I can help?
PAG : *jabs at the menu* Why don't these meal deals come with desserts in the price any more? They should. Why has it changed?
PD : *thinking, why now? why me?* I'm sorry, I don't really know the answer, head office deals with all of that. I can only assume it wasn't selling that well so they changed it up.
PAG: But why? I always ordered it.
PD: *noticing the glares from other people*. I guess it just wasn't popular enough.
PAGW : *just cutting him off from another moan* You can see how busy she is, and she doesn't know, just leave her go do her job!
At this point I manage to escape and continue on with my other tables, now all quite crabby. Who on earth argues over a meal deal during that busy time of day, making an arse of themselves in the process? He even managed to continue his complaint while paying. Now at this point I offer to get a manager for him (its much calmer now) to which he says, "Na, I'm just saying you know?"
AAAHHHH!
PD - Me
PAG - Petty Arguement Guy
PAGW - PAG's Wife
PD *practically RUNNING up to the table, visibly stressed*: Hey, sorry about the delay, just suddenly all took off. I'll get you sorted as soon as possible.
PAGW: That's no problem at all. *She goes on to be great and reel off the order to husband and kids and then relay it to me*
PD: Brilliant, thanks very much, makes things so much easi.....
I'm cut off by PAG
PAG: I have a problem.
PD: I'm terribly sorry, can I ask what it is? Maybe I can help?
PAG : *jabs at the menu* Why don't these meal deals come with desserts in the price any more? They should. Why has it changed?
PD : *thinking, why now? why me?* I'm sorry, I don't really know the answer, head office deals with all of that. I can only assume it wasn't selling that well so they changed it up.
PAG: But why? I always ordered it.
PD: *noticing the glares from other people*. I guess it just wasn't popular enough.
PAGW : *just cutting him off from another moan* You can see how busy she is, and she doesn't know, just leave her go do her job!
At this point I manage to escape and continue on with my other tables, now all quite crabby. Who on earth argues over a meal deal during that busy time of day, making an arse of themselves in the process? He even managed to continue his complaint while paying. Now at this point I offer to get a manager for him (its much calmer now) to which he says, "Na, I'm just saying you know?"
AAAHHHH!
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