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This customer arrived when there were only enough parking spots in the garage for people on the event list (around 12), & so the garage was reserved.
The customer, a female, was here to pay a fee for a seminar being held at the College of Business this Friday. I told her the garage was full, & so she asked where else she could park. I gave her several alternatives.
Then she said "I am not a student, but can I park in student parking?"
I told her that she has to have a student permit in order to do that & that either parking enforcement or campus police could issue her a citation if she does not have one.
Then she said "Even if I will only be parked for a couple of minutes *no guarantee as far as I am concerned*? I will pay the fine."
So I said "You will have to ask campus police about that. They are located on the right side of the street behind you."
She looked at me like I gave her poor customer service.
She left.
The customer, a female, was here to pay a fee for a seminar being held at the College of Business this Friday. I told her the garage was full, & so she asked where else she could park. I gave her several alternatives.
Then she said "I am not a student, but can I park in student parking?"
I told her that she has to have a student permit in order to do that & that either parking enforcement or campus police could issue her a citation if she does not have one.
Then she said "Even if I will only be parked for a couple of minutes *no guarantee as far as I am concerned*? I will pay the fine."
So I said "You will have to ask campus police about that. They are located on the right side of the street behind you."
She looked at me like I gave her poor customer service.
She left.