Just remembered an old story. Pretty much all of this story is word for word, as it stuck out so much.
So, very very very busy night, and we had sold HUNDREDS of burgers. So many, that, of all things, we ran out of burger buns. Most of the customers were understanding, and we were offering to put their burgers in normal bread rather than buns. It wasnt a big loss, as about 90% of our intake comes from drinks and not food.
A group of four people come up to the bar.
SW = Sucky Woman
SM = Sucky Man
Me = Innocent Employee
SM: Four burgers please!
Me: Ah, I should inform you that we've actually run out of burger buns...
SW: YOU'VE WHAT???
Me: Run out of burger buns, however, we are offering...
SW: How can you run out of burger buns? How CAN you run out of burger buns?
Me: Well we have been extremelly busy tonight, and we've run out until the morning, however, as I tried to say before, we are offering...
SW: We're tourists you know! We've come all the way from up north to come here! And you can't give us a burger!
Yeah, so they've come all the way from up north to drink in the cheapest bar in town! And this is going to be the highlight of their holiday!
Me: Well, we can still give you the burger, but it...
SW: It wont have the bun! Whats the point without a bun? Answer me! What is the point without a bun?
Me: Well, as I have been frequently trying to tell you, we are offering an alternative...
SW: We want a free bottle of wine!
Me: Ummmm...no. (I was through being nice)
SW: What do you mean "ummm no"?
Me: Well, everything on our menu is subject to availability...*I show them the fine print*
SM: But we're tourists!
Me: EVERYTHING is subject to availability! If you were to order your burgers and then recieve them without being told we have no buns, then you would have a case for a free bottle of wine, but I have informed you before you order...
SW: Then why did you tell us?
Me: Because I would get in trouble if I didnt...
SM: You dont care do you? YOU DONT CARE! ALL YOU CARE ABOUT IS NOT GETTING IN TROUBLE!
Me: Well...yes.
SW: We've come from up north for a burger in here! We want a free bottle of wine as compensation.
SM: And you DONT CARE!
Me: Well, if you had let me finish, I was going to say we are offering an alternative. Normal bread instead of a bun, so would you like the burgers or not? Because there are a lot of people waiting.
SW: We want a free bottle of wine!
Me: Well you're not getting one. Are you gong to place an order or not?
SM: No! We'll go somewhere where they care about us!
They left. I looked and the manager had witnessed the whole thing. He applauded me, saying that if it was him, he would have thrown them out.
So, very very very busy night, and we had sold HUNDREDS of burgers. So many, that, of all things, we ran out of burger buns. Most of the customers were understanding, and we were offering to put their burgers in normal bread rather than buns. It wasnt a big loss, as about 90% of our intake comes from drinks and not food.
A group of four people come up to the bar.
SW = Sucky Woman
SM = Sucky Man
Me = Innocent Employee
SM: Four burgers please!
Me: Ah, I should inform you that we've actually run out of burger buns...
SW: YOU'VE WHAT???
Me: Run out of burger buns, however, we are offering...
SW: How can you run out of burger buns? How CAN you run out of burger buns?
Me: Well we have been extremelly busy tonight, and we've run out until the morning, however, as I tried to say before, we are offering...
SW: We're tourists you know! We've come all the way from up north to come here! And you can't give us a burger!
Yeah, so they've come all the way from up north to drink in the cheapest bar in town! And this is going to be the highlight of their holiday!
Me: Well, we can still give you the burger, but it...
SW: It wont have the bun! Whats the point without a bun? Answer me! What is the point without a bun?
Me: Well, as I have been frequently trying to tell you, we are offering an alternative...
SW: We want a free bottle of wine!
Me: Ummmm...no. (I was through being nice)
SW: What do you mean "ummm no"?
Me: Well, everything on our menu is subject to availability...*I show them the fine print*
SM: But we're tourists!
Me: EVERYTHING is subject to availability! If you were to order your burgers and then recieve them without being told we have no buns, then you would have a case for a free bottle of wine, but I have informed you before you order...
SW: Then why did you tell us?
Me: Because I would get in trouble if I didnt...
SM: You dont care do you? YOU DONT CARE! ALL YOU CARE ABOUT IS NOT GETTING IN TROUBLE!
Me: Well...yes.
SW: We've come from up north for a burger in here! We want a free bottle of wine as compensation.
SM: And you DONT CARE!
Me: Well, if you had let me finish, I was going to say we are offering an alternative. Normal bread instead of a bun, so would you like the burgers or not? Because there are a lot of people waiting.
SW: We want a free bottle of wine!
Me: Well you're not getting one. Are you gong to place an order or not?
SM: No! We'll go somewhere where they care about us!
They left. I looked and the manager had witnessed the whole thing. He applauded me, saying that if it was him, he would have thrown them out.
Comment