We got a tech support customer last night. The conversation went something like this:
Me: Thanks for calling [us], this is cybiko123. How can I help you?
SC: Hi yeah, my computer has this burning smell.
Me: Uh oh! Let me set up a shipment so we can get that picked up.
SC: No.
Me: Come again?
SC: NO! I paid for live phone support, so you need to give me that! I'm a lawyer, and know my rights!
Me: ...sir? Something is *burning* inside your computer. Even if we did troubleshoot it now, we'd still have to repair it.
SC: But it has my whole porn collection. I can't let you near that!
Me: This is a hardware problem. The tech probably won't need to turn on the computer other than to test parts.
SC: So?
Me: *thinks for a minute* You have 55 GB of web space available. Why not back it up on there?
SC: It's not gonna fit!
Me, to myself: (Keep in mind, 55 GB holds about 121 HOURS of video.)
Me, to SC: Would you like me to note your account about important files?
SC: You know what, forget it. You are NO help AT ALL. *click*
Me: Thanks for calling [us], this is cybiko123. How can I help you?
SC: Hi yeah, my computer has this burning smell.
Me: Uh oh! Let me set up a shipment so we can get that picked up.
SC: No.
Me: Come again?
SC: NO! I paid for live phone support, so you need to give me that! I'm a lawyer, and know my rights!
Me: ...sir? Something is *burning* inside your computer. Even if we did troubleshoot it now, we'd still have to repair it.
SC: But it has my whole porn collection. I can't let you near that!
Me: This is a hardware problem. The tech probably won't need to turn on the computer other than to test parts.
SC: So?
Me: *thinks for a minute* You have 55 GB of web space available. Why not back it up on there?
SC: It's not gonna fit!
Me, to myself: (Keep in mind, 55 GB holds about 121 HOURS of video.)
Me, to SC: Would you like me to note your account about important files?
SC: You know what, forget it. You are NO help AT ALL. *click*
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