The other day I had just finished a transaction and my screen indicated the customer had asked for $20 back so I opened the drawer and went to hand him the money, but the customer just stared at me and said the thread title.
It's a little hard to accidentally get cash back. You would have had to make three mistakes. First, say "yes" instead of "no" when the card reader asks if you want cash back. Then when the dollar amounts pop up on the screen, randomly choose one. Third, you'd have to somehow miss that the amount the card reader is showing on the screen is different than the one I'm telling you is your total and press "yes" to confirm the total.
He just stared at me for a moment and asked, "I didn't want $20. What do I do?"
I advised him to go deposit it back into his bank. He seemed puzzled I couldn't just put it back in the till and make it go back on his card, but eventually he left with the $20 he didn't want.
It's a little hard to accidentally get cash back. You would have had to make three mistakes. First, say "yes" instead of "no" when the card reader asks if you want cash back. Then when the dollar amounts pop up on the screen, randomly choose one. Third, you'd have to somehow miss that the amount the card reader is showing on the screen is different than the one I'm telling you is your total and press "yes" to confirm the total.
He just stared at me for a moment and asked, "I didn't want $20. What do I do?"
I advised him to go deposit it back into his bank. He seemed puzzled I couldn't just put it back in the till and make it go back on his card, but eventually he left with the $20 he didn't want.
Comment