We had a guy call in an order a sausage pizza using our 16" one item pizza specail. Easy enough. I get off the phone, get the pizza made, get it out the door and about a half hour later he calls back.
The following conversation ensues:
(note, the guy wasn't really sucky, just a bit clueless and somewhat nice)
ME: Hi, pizza place can I help you.
SC: Yeah did you guys change something about what you do there? I mean are you under new management or something?
ME: Uh, no.
SC: Well I just got my pizza and I gotta tell you, it's really disappointing.
ME: What seems to be the problem?
SC: I ordered a sausage pizza and there's hardly anything on it. I don't really feel like I should have to pay for this.
Now I had topped the pizza myself. We pride ourselves in loading on the toppings without going into overkill.
ME: Well you know, sometimes the sausage can get buried under the cheese.
SC: No, I used to walk over to your store when I lived across the street, and something has definitely changed with you guys. I'm looking at the pizza now. And it's not up to the standards I would expect.
ME: I'm sorry to hear that, sir. But I can assure you that we've made no changes in how we prepare our pizzas. In fact, aside from myself the owner is here as well and we've both worked here a long time.
He continued on about how he felt he shouldn't have to pay, how he's been our customer for quite some time, how skimpy the pizza looked and then:
SC: Yeah, I would come over and my pizza would be loaded up with green peppers, onions, mushrooms...
ME: Excuse me?
SC: I just don't know about this.
ME: You ordered a sausage pizza on our one item phone in special.
SC: Yeah.
ME: You didn't order any of that other stuff.
SC: ....
ME (trying not to sound sarcastic) See if you wanted any of the other stuff, you have to ORDER it.
SC: Oh...OH!!!! (the light goes off) I see what you're saying.
ME: I made exactly what you asked me to make for you.
SC: No, you're right. My bad. Dude, I'm sorry.
ME: No problem. Enjoy your pizza.
And the owner and I had a good chuckle. He was sitting at the phone desk the whole time.
The following conversation ensues:
(note, the guy wasn't really sucky, just a bit clueless and somewhat nice)
ME: Hi, pizza place can I help you.
SC: Yeah did you guys change something about what you do there? I mean are you under new management or something?
ME: Uh, no.
SC: Well I just got my pizza and I gotta tell you, it's really disappointing.
ME: What seems to be the problem?
SC: I ordered a sausage pizza and there's hardly anything on it. I don't really feel like I should have to pay for this.
Now I had topped the pizza myself. We pride ourselves in loading on the toppings without going into overkill.
ME: Well you know, sometimes the sausage can get buried under the cheese.
SC: No, I used to walk over to your store when I lived across the street, and something has definitely changed with you guys. I'm looking at the pizza now. And it's not up to the standards I would expect.
ME: I'm sorry to hear that, sir. But I can assure you that we've made no changes in how we prepare our pizzas. In fact, aside from myself the owner is here as well and we've both worked here a long time.
He continued on about how he felt he shouldn't have to pay, how he's been our customer for quite some time, how skimpy the pizza looked and then:
SC: Yeah, I would come over and my pizza would be loaded up with green peppers, onions, mushrooms...
ME: Excuse me?
SC: I just don't know about this.
ME: You ordered a sausage pizza on our one item phone in special.
SC: Yeah.
ME: You didn't order any of that other stuff.
SC: ....
ME (trying not to sound sarcastic) See if you wanted any of the other stuff, you have to ORDER it.
SC: Oh...OH!!!! (the light goes off) I see what you're saying.
ME: I made exactly what you asked me to make for you.
SC: No, you're right. My bad. Dude, I'm sorry.
ME: No problem. Enjoy your pizza.
And the owner and I had a good chuckle. He was sitting at the phone desk the whole time.
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