I used to work for a major bank in the incoming calls section, basically taking anything that comes through and dealing with it if possible, if not shunting them to the department that can. This meant you got some weird and wonderful customers, but the ones that always got me went something like this:
Customer: Why have I been charged a late payment charge?
Me: Just let me check the payment history... ah yes, you paid the card off three days late, hence the charge.
Customer: But I paid it in full!
Cue ten minute discussion about the meaning of the words 'Late payment charge'. Seriously, is it that hard to grasp? After the customer finished ranting, I'd generally refund the charge cos it was their first one, but the language breakdown never ceased to amaze me. Anyone else got similar stuff?
Dragonlover
Customer: Why have I been charged a late payment charge?
Me: Just let me check the payment history... ah yes, you paid the card off three days late, hence the charge.
Customer: But I paid it in full!
Cue ten minute discussion about the meaning of the words 'Late payment charge'. Seriously, is it that hard to grasp? After the customer finished ranting, I'd generally refund the charge cos it was their first one, but the language breakdown never ceased to amaze me. Anyone else got similar stuff?
Dragonlover
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