This happened to me a few weeks ago:
It's close to the end of my shift and I'm working on a speedy register. I'm tired of course so it gets harder to lift cases of beer and such. Customer comes up with three different cases of beer in her cart and of course my hand scanner isn't working very well so I have to lift up the beer onto the bag carousel to scan it. I get to the third case and I miss a little and bump it into the side of the carousel - the corner of it poked a hole in the box, no biggie in my opinion. I scan it and set it back in the cart and ring the customer's other items. Then she points out that one of the cans is dented. I look at her and get that rude look back that lets me know I've just got to go get another case. So I haul the thing out of her cart and head down action alley to the display and switch it out - a dented can is not a big deal to me - there's no hole in the can and no beer spewing out! So I get back to her cart with the new case and she says "Did you get that out of the refrigerator?"
"Nooo....."
"Well that's where I got it from!" - RUDELY.
So I haul ass back AGAIN all the way to the fridge for a cold case. When I got back to the register I turned my light off and set out the closed sign as soon as I could because after that lady I was more than DONE.
It's close to the end of my shift and I'm working on a speedy register. I'm tired of course so it gets harder to lift cases of beer and such. Customer comes up with three different cases of beer in her cart and of course my hand scanner isn't working very well so I have to lift up the beer onto the bag carousel to scan it. I get to the third case and I miss a little and bump it into the side of the carousel - the corner of it poked a hole in the box, no biggie in my opinion. I scan it and set it back in the cart and ring the customer's other items. Then she points out that one of the cans is dented. I look at her and get that rude look back that lets me know I've just got to go get another case. So I haul the thing out of her cart and head down action alley to the display and switch it out - a dented can is not a big deal to me - there's no hole in the can and no beer spewing out! So I get back to her cart with the new case and she says "Did you get that out of the refrigerator?"
"Nooo....."
"Well that's where I got it from!" - RUDELY.
So I haul ass back AGAIN all the way to the fridge for a cold case. When I got back to the register I turned my light off and set out the closed sign as soon as I could because after that lady I was more than DONE.
Comment