So I need to vent a bit as I have been getting this kind of call a lot today. I HATE when a cust calls in saying I have "no signal" on my TV. Me, like most sane, reasonable people know to change the input and be good. Nooooo....... these calls REGULRLY take 1/2 an hour to resolve and go like this:
Me: is the light on the box red or green?
SC: Red
Me: Okay, that means the box is OFF, let's press the POWER button to turn it back on.
SC: (presses button) Oh, it's working now
These are the easy ones, but wait they get better!
Me: what kind of cable is connecting the box to the TV?
SC: I don't know your ttech installed it. Or I have no idea, I'm not technical. Or Your speaking Greek to me
Now trying to get an SC to change their input
Me: Okay let's change the input on your TV, do you have the remote that came with your TV?
SC: No, I threw it out/the tech took it/I don't know where it is
Me: Press the INPUT button on the remote
SC: Where is it?
Me: *I don't know lady, it's remote* (it tends to be women who call for this issue)
SC: Okay I found the button
Me: Okay, press that button and let me know what happens
SC: Okay it pulled up a list, how do I change the input? (5 seconds later) The list went away
Me: Okay, when you get the list up, press the ARROW buttons on the remote to go the right input, then press the OK/SELECT button
SC: it's not doing anything!
Me: Okay, try again
(We go like for about 10 minutes until something magically clicks in their head)
SC: Okay it's working now
GAH! How do you fracking idiots not know how to change gram inputs on your gram TVs! Have you NEVER like watched a fracking DVD on before and had to change back and forth?!
Me: is the light on the box red or green?
SC: Red
Me: Okay, that means the box is OFF, let's press the POWER button to turn it back on.
SC: (presses button) Oh, it's working now
These are the easy ones, but wait they get better!
Me: what kind of cable is connecting the box to the TV?
SC: I don't know your ttech installed it. Or I have no idea, I'm not technical. Or Your speaking Greek to me
Now trying to get an SC to change their input
Me: Okay let's change the input on your TV, do you have the remote that came with your TV?
SC: No, I threw it out/the tech took it/I don't know where it is
Me: Press the INPUT button on the remote
SC: Where is it?
Me: *I don't know lady, it's remote* (it tends to be women who call for this issue)
SC: Okay I found the button
Me: Okay, press that button and let me know what happens
SC: Okay it pulled up a list, how do I change the input? (5 seconds later) The list went away
Me: Okay, when you get the list up, press the ARROW buttons on the remote to go the right input, then press the OK/SELECT button
SC: it's not doing anything!
Me: Okay, try again
(We go like for about 10 minutes until something magically clicks in their head)
SC: Okay it's working now
GAH! How do you fracking idiots not know how to change gram inputs on your gram TVs! Have you NEVER like watched a fracking DVD on before and had to change back and forth?!
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