Tweet
Just because you sleep on a Queen doesn't mean you are one! (long)
So I don't know what's going on but lately there was been lots of SCs. And it's not even spring yet. Can you see why I'm glad I'm leaving 
Plus I can be snarky and not worry about having the Scs whine to the managers about it!
Story the 1st
So the Queen of Picky came in late last week. She called from her car complaining about the weather being rainy and she couldn't see. The she asked for directions while her GPS was telling her them. Why oh why would she call for directions when she has GPS. Apparently she didn't trust her GPS. Then she went straight to being SC for being so late in my book (midnight! WTH!) and she took one look around and said:
QOP: Why isn't this like the Hellton in [other city]?! This IS Hellton right?!
Me: Ys ma'am this is Hellton.
QOP: The Hellton in other city was tip top shape, had bellhops and a doorman and blah blah blah....
Me: Not all Helltons are the same ma'am. Even though we are Hellton there are different BRANDS in the CHAIN.
QOP: Well I don't like the layout of this at all!
And so she starts dialing on the phone, calling Hellton Customer Service line (she's one of THOSE that has them on speed dial, no exaggeration) and started complaining to them about how she didn't like the lobby furniture, how it looked, where the chairs were, and she hadn't even got into the room yet!! WTH!
So they tell her to speak with the manager and I explain to her that the manager's asleep (it's friggin midnight and all!) and that he'll be in tomorrow morning. Luckily she accepted that and after complaining some more about the layout and decor of the hotel, she left to her room. I wrote a note for the manager as promised and he wasn't happy at all to be warned that an SC in inhouse. But whatever thata's what he gets paid for right? To deal with SCs. The next day, he wrote a note saying that he had spoken with QOP and she had looked at a whopping 10 rooms before deciding on one. Now that's more than I've ever heard of someone look at rooms. She kept complaing that it smelled and that she didn't like the layout. OMG 10????
She admitted that she was picky and I thought YOU THINK?!
Story the 2nd
So this week long guest stayed here and in that week just trashed up her room. I'm talking no room to walk, ankle deep trash. Plus she snuck in her dog even though we don't allow dogs and let it poop and pee everywhere and chew up the carpet. She was only fined $50, should've been fined more.
Story the 3rd
Princess of Picky, not as picky as QOP, but close, checked in last night. She's a long term regular and lately has been complaining a lot. She's also very rude in the mornings (she leaves early for work) and treats me like a slave or a personal secretary, whick I don't care for, secretaries get paid a lot more. Anyway, she checked out 5 rooms before deciding on one, complaining bitterly about how the bedsheets were not ironed and had wrinkles, therefore someone must've slept there before and she didn't want "a room where someone has slept before". WTH? Where does she think she is? A mattress store? 1000s or people have slept in every bed and more. Deal with it, or don't go to a hotel! All hotels have had previous guests. Some weird some not. But apparently she wanted a bed where someone didn't use and demanded a manager. She also checked in a midnight so again. the managers were all asleep.
POP: This is unacceptable, I'm a long term regular!! I'm not picky, I've never complained before, but I'm not sleeping in a bed with unironed sheets! Surely others have complained about this before???
Me: No ma'am, you're the first one that I recall.
POP: No one has complained at all???
Me: No, you're in the MINORITY. The MAJORITY has been satifiest with unironed sheets.
Oh! The look on her face when they realized they're SCs!
POP:..............
Me: Anyway, I'm sorry you don't like your sheets and will leaave a note for the managers about it
POP: *blink* THank you. I WILL find another hotel if there is no unused bed.*FINALLY leaves to her room*
Ugh I hope that I don't see her in the morning. And I hope she goes to our competitor. She may be a regular but we have plenty of regulars that aren't so picky.
Story the 4th
So this VIP came in to stay for a month or so (some ambassador from some country I think) and when he left, he left a smell that made the wallpaper curl up in the bathroom AND living room. The manager invited me to go and smell it myself...I didn't want to, I expect to smell shit and piss and vomit but it wasn't that. It was the smell of rotting meat. Like if you stuck your head in a Dumpster behind a steakhouse, and it was EXTREMELY strong. I stopped at the doorway and it was SOOOO strong I was nearly knocked off my feet. Disgusting! VIPs are disgusting!!! Anyway, they (the managers and the housekeepers) had to clean it, air it out, and clean it again for a WEEK before it finally smelled normal again. Lord knows what they'd been eating in there. Rotten meat???? And no he wasn't fined because he was a VIP
I'd charge him $1000....
Plus I can be snarky and not worry about having the Scs whine to the managers about it!Story the 1st
So the Queen of Picky came in late last week. She called from her car complaining about the weather being rainy and she couldn't see. The she asked for directions while her GPS was telling her them. Why oh why would she call for directions when she has GPS. Apparently she didn't trust her GPS. Then she went straight to being SC for being so late in my book (midnight! WTH!) and she took one look around and said:
QOP: Why isn't this like the Hellton in [other city]?! This IS Hellton right?!
Me: Ys ma'am this is Hellton.
QOP: The Hellton in other city was tip top shape, had bellhops and a doorman and blah blah blah....
Me: Not all Helltons are the same ma'am. Even though we are Hellton there are different BRANDS in the CHAIN.
QOP: Well I don't like the layout of this at all!
And so she starts dialing on the phone, calling Hellton Customer Service line (she's one of THOSE that has them on speed dial, no exaggeration) and started complaining to them about how she didn't like the lobby furniture, how it looked, where the chairs were, and she hadn't even got into the room yet!! WTH!
So they tell her to speak with the manager and I explain to her that the manager's asleep (it's friggin midnight and all!) and that he'll be in tomorrow morning. Luckily she accepted that and after complaining some more about the layout and decor of the hotel, she left to her room. I wrote a note for the manager as promised and he wasn't happy at all to be warned that an SC in inhouse. But whatever thata's what he gets paid for right? To deal with SCs. The next day, he wrote a note saying that he had spoken with QOP and she had looked at a whopping 10 rooms before deciding on one. Now that's more than I've ever heard of someone look at rooms. She kept complaing that it smelled and that she didn't like the layout. OMG 10????
She admitted that she was picky and I thought YOU THINK?!
Story the 2nd
So this week long guest stayed here and in that week just trashed up her room. I'm talking no room to walk, ankle deep trash. Plus she snuck in her dog even though we don't allow dogs and let it poop and pee everywhere and chew up the carpet. She was only fined $50, should've been fined more.
Story the 3rd
Princess of Picky, not as picky as QOP, but close, checked in last night. She's a long term regular and lately has been complaining a lot. She's also very rude in the mornings (she leaves early for work) and treats me like a slave or a personal secretary, whick I don't care for, secretaries get paid a lot more. Anyway, she checked out 5 rooms before deciding on one, complaining bitterly about how the bedsheets were not ironed and had wrinkles, therefore someone must've slept there before and she didn't want "a room where someone has slept before". WTH? Where does she think she is? A mattress store? 1000s or people have slept in every bed and more. Deal with it, or don't go to a hotel! All hotels have had previous guests. Some weird some not. But apparently she wanted a bed where someone didn't use and demanded a manager. She also checked in a midnight so again. the managers were all asleep.
POP: This is unacceptable, I'm a long term regular!! I'm not picky, I've never complained before, but I'm not sleeping in a bed with unironed sheets! Surely others have complained about this before???
Me: No ma'am, you're the first one that I recall.
POP: No one has complained at all???
Me: No, you're in the MINORITY. The MAJORITY has been satifiest with unironed sheets.
Oh! The look on her face when they realized they're SCs!
POP:..............
Me: Anyway, I'm sorry you don't like your sheets and will leaave a note for the managers about it
POP: *blink* THank you. I WILL find another hotel if there is no unused bed.*FINALLY leaves to her room*
Ugh I hope that I don't see her in the morning. And I hope she goes to our competitor. She may be a regular but we have plenty of regulars that aren't so picky.
Story the 4th
So this VIP came in to stay for a month or so (some ambassador from some country I think) and when he left, he left a smell that made the wallpaper curl up in the bathroom AND living room. The manager invited me to go and smell it myself...I didn't want to, I expect to smell shit and piss and vomit but it wasn't that. It was the smell of rotting meat. Like if you stuck your head in a Dumpster behind a steakhouse, and it was EXTREMELY strong. I stopped at the doorway and it was SOOOO strong I was nearly knocked off my feet. Disgusting! VIPs are disgusting!!! Anyway, they (the managers and the housekeepers) had to clean it, air it out, and clean it again for a WEEK before it finally smelled normal again. Lord knows what they'd been eating in there. Rotten meat???? And no he wasn't fined because he was a VIP
I'd charge him $1000....
With SC's like that, I can see why you're leaving.
Comment