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So, today was a quiet day for us. I was working the late shift (12pm-8pm) which I had been drafted onto because of staff sickness. Why they did that, I do not know since the techs spent most of our time in the tech wasting time, since we got all the jobs out the way.
So, this guy walks in. I look up from playing solitaire on the tech centre’s laptop (I was facing the customer service desk, no one could see what was on the laptop screen) and see him just putting his computer down on the counter. No one else is in the department at that point (the other guys are out the back sorting something or other out) so I go out to help him. The conversation went like this;
Me: Hiya. You being seen you?
SC: Nope
Me: Ok. How can I help?
SC: I bought this computer from Staples. Its broken, I need it fixing
Bear in mind, I do not work for staples. I work for a computer superstore
Me: Ok. It’s £69.99 plus parts. What’s the trouble with it?
SC: I’m not paying that. It’s still under warranty. I demand you honour the warranty
Me: You didn’t buy the computer from us. I don’t have to honour any warranty.
SC: You are going to do the work under the computer’s 12 month warranty
Me: No. I’m not.
SC: Why not?
Me: You bought the computer from STAPLES this is not staples. This computer isn’t even a brand we sell. Your warranty is with them. If you need to get to staples, come out of this retail park, heading past B&Q, go left at the round-about, then right. Past the traffic lights, right at the roundabout, then right at the next one, that will bring you onto the keyway. Staples is there. They are still open.
SC: You sell computers, so you should fix it
Me: No.
SC: It’s my right under the sales of good act that you should fix it
We get a LOT of customers trying the sales of goods act one on us, and the consumer credit act so we keep copies of both by each till point on the customer service/tech desk. We have 4 till points there
Me: [Picks up a copy of the sales of goods act] Okay, this is a copy of the sales of goods act. [hands it to him] printed directly from the information office’s website. If you can point out to me where it says I must do work under another company’s warranty, I’ll do it.
So he stands there for about 10 minutes absolutely scrutinising the act. Needless to say, he finds nothing. By now, staples will be waiting to close and he won’t get there in time
SC: So, how did you say to get to staples from here?
Me: [gives him the directions again] but you’ll never get there in time now
SC: WHAT?! You mean to say you kept me here all this time and now I can’t get my computer fixed. I demand you pay me for my time wasted and the petrol it will waste bringing my computer back tomorrow
Me: I’m not paying you anything. YOU stood around argueing, YOU stood around reading the sales of goods act. It is YOUR fault. I am not giving you anything.
That was just about the end of it. He stormed out, presumably to go and try to get to staples in time. It wasn’t until I was back at the computer I realised I didn’t even know what the fault was with his computer. ^^;
So, this guy walks in. I look up from playing solitaire on the tech centre’s laptop (I was facing the customer service desk, no one could see what was on the laptop screen) and see him just putting his computer down on the counter. No one else is in the department at that point (the other guys are out the back sorting something or other out) so I go out to help him. The conversation went like this;
Me: Hiya. You being seen you?
SC: Nope
Me: Ok. How can I help?
SC: I bought this computer from Staples. Its broken, I need it fixing
Bear in mind, I do not work for staples. I work for a computer superstore
Me: Ok. It’s £69.99 plus parts. What’s the trouble with it?
SC: I’m not paying that. It’s still under warranty. I demand you honour the warranty
Me: You didn’t buy the computer from us. I don’t have to honour any warranty.
SC: You are going to do the work under the computer’s 12 month warranty
Me: No. I’m not.
SC: Why not?
Me: You bought the computer from STAPLES this is not staples. This computer isn’t even a brand we sell. Your warranty is with them. If you need to get to staples, come out of this retail park, heading past B&Q, go left at the round-about, then right. Past the traffic lights, right at the roundabout, then right at the next one, that will bring you onto the keyway. Staples is there. They are still open.
SC: You sell computers, so you should fix it
Me: No.
SC: It’s my right under the sales of good act that you should fix it
We get a LOT of customers trying the sales of goods act one on us, and the consumer credit act so we keep copies of both by each till point on the customer service/tech desk. We have 4 till points there
Me: [Picks up a copy of the sales of goods act] Okay, this is a copy of the sales of goods act. [hands it to him] printed directly from the information office’s website. If you can point out to me where it says I must do work under another company’s warranty, I’ll do it.
So he stands there for about 10 minutes absolutely scrutinising the act. Needless to say, he finds nothing. By now, staples will be waiting to close and he won’t get there in time
SC: So, how did you say to get to staples from here?
Me: [gives him the directions again] but you’ll never get there in time now
SC: WHAT?! You mean to say you kept me here all this time and now I can’t get my computer fixed. I demand you pay me for my time wasted and the petrol it will waste bringing my computer back tomorrow
Me: I’m not paying you anything. YOU stood around argueing, YOU stood around reading the sales of goods act. It is YOUR fault. I am not giving you anything.
That was just about the end of it. He stormed out, presumably to go and try to get to staples in time. It wasn’t until I was back at the computer I realised I didn’t even know what the fault was with his computer. ^^;
What a jackass. 
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