So I wondered what if any reviews I might be in I get this gem-
Yea that I know every price cause I only quoted one BRAKE caliper that day and still had it up in the system. Also this is unique in his mind- FCA has no clue and he had no proof.
I have mixed feelings about this dealership.... I scheduled a appointment to have a complete break job, I informed Joe from service that I have a limited lifetime warranty on my breaks, due to them being MOPAR, ORIGINAL EQUIPMENT. This means I NEVER PAY FOR THE BREAKS.. I PAY FOR LABOR ONLY... Joe stated he is not aware of this warranty and never heard of it. Told Joe how is that, when it's posted on CHRYSLER, JEEP, DODGE WEBSITE. Once again, he states never heard of it and needed to call Chrysler. In getting back to me, Joe states Chrysler states I dont have any such warranty. NOW, I tell Joe, once again, how is that, when it's on their website. I then email Joe the warranty from their website, and Joe states he needed to speak with his manager or supervisor, in getting back to me, Joe states he needed proof of the last break job I had that showed proof of purchase for the breaks. I had my dealership fax it to Joe. Arrived this morning for my appointment and Joe states he needed the receipt for the first break job I had done from 2013 in order for them to honor my warranty, YES! 6 years ago. I knew they would try it, so I had it and pulled it out my bag. The look on Joe's face. NOW he tells me I need a CALIPER.. 195 DOLLARS, including labor....a quick way to recoup the COST lost from the BREAKS, which are warranted. So, therefore I speak to BOB from the parts department. Asked him to confirm the pricing of the CALIPER, BOB states 200 DOLLARS...NOT including LABOR. HE NEVER LOOKED INTO THE SYSTEM, BECAUSE HE KNOWS THE PRICE OF EVERY PART THAT IS SOLD IN THIS ESTABLISHMENT OFF THE TOP OF HIS HEAD.. YEAH RIGHT!!!!!. Some Advice to the GENERAL MANAGER, STOP ALLOWING YOUR BOTTOM LEVEL MANGERS AND EMPLOYEES TO RIP YOUR CUSTOMERS OFF. IF YOUR ESTABLISHMENT SUFFERS DUE TO LOW CUSTOMER VOLUMES AND LOW SERVICE REQUEST, IT IS NOT OUR FAULT. YOUR POOR BUSINESS PRACTICES ARE WHAT CAUSES CUSTOMERS TO GO ELSEWHERE OR SEEK OUT LOCAL MECHANICS. ALSO, CHRYSLER, DODGE, JEEP HAS A UNIQUE WARRANTY ON ORIGINAL EQUIPMENT FOR BREAKS. STOP HOLDING BACK THAT INFORMATION AND MAKE YOUR CUSTOMERS AWARE. I FOUND OUT THROUGH MY DEALERSHIP IN SCRANTON. THEY WERE HONEST ENOUGH TO INFORM ME.
Yea that I know every price cause I only quoted one BRAKE caliper that day and still had it up in the system. Also this is unique in his mind- FCA has no clue and he had no proof.
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