Tweet
Ok, so lately, I've been working at the restaurant named after an old man that had a farm and am rapidly working my way up the ladder - currently I'm at "Training Manager" level and going strong. Because we were short-staffed, I didn't catch the entire exchange, but I did see the 'interesting' bits.
Customer comes up and complains that the chips in their meal were cold. No problem, we offer to replace them and up-size them for no charge, he just has to wait for the fries to finish cooking.
He apparently can't wait that long however, saying that he wants a refund. His manner is starting to get a bit rude though and he happened to be talking to one of my more bitchy co-irkers that gets a bit snippy at him. He responds by shoving the tray with his meal off the counter, resulting in food and chocolate shake all over the floor. Ick. Needless to say, she is not impressed and gives him an earful, the two getting into a fierce verbal fight before she throwing a drink at him after he slung some particularly rude and sexist insults at her.
By this point I have gotten to where the argument is taking place and start to attempt (unsuccessfully) to get her to stand down so I can defuse the situation or at least delay him long enough for a restaurant manager to intervene. She pretty much ignores me and things get more heated, she eventually losing her cool and grabbing a plastic container that we keep straws in, throwing it at him and hitting him in the forehead, leaving a small gash.
He responds by going ballistic and RIPPING AN EFTPOS UNIT OUT OF OUR COUNTER, then throwing THAT at her, claiming he is going to call the cops and have her done for assault, to which I respond that the police are already on their way - we pushed the panic alarm in the early stages, which lets the security company know that police presence is necessary.
I didn't catch much of what happened after the cops arrived as the conversation between them, my co-irker and management moved into one of the meeting rooms, but from what I heard later, no charges are being filed by the male for assault, primarily because he knew that if he did, we could counter-charge for criminal damage of private property. As to the fate of my co-irker, that will be up to head-office.
Customer comes up and complains that the chips in their meal were cold. No problem, we offer to replace them and up-size them for no charge, he just has to wait for the fries to finish cooking.
He apparently can't wait that long however, saying that he wants a refund. His manner is starting to get a bit rude though and he happened to be talking to one of my more bitchy co-irkers that gets a bit snippy at him. He responds by shoving the tray with his meal off the counter, resulting in food and chocolate shake all over the floor. Ick. Needless to say, she is not impressed and gives him an earful, the two getting into a fierce verbal fight before she throwing a drink at him after he slung some particularly rude and sexist insults at her.
By this point I have gotten to where the argument is taking place and start to attempt (unsuccessfully) to get her to stand down so I can defuse the situation or at least delay him long enough for a restaurant manager to intervene. She pretty much ignores me and things get more heated, she eventually losing her cool and grabbing a plastic container that we keep straws in, throwing it at him and hitting him in the forehead, leaving a small gash.
He responds by going ballistic and RIPPING AN EFTPOS UNIT OUT OF OUR COUNTER, then throwing THAT at her, claiming he is going to call the cops and have her done for assault, to which I respond that the police are already on their way - we pushed the panic alarm in the early stages, which lets the security company know that police presence is necessary.
I didn't catch much of what happened after the cops arrived as the conversation between them, my co-irker and management moved into one of the meeting rooms, but from what I heard later, no charges are being filed by the male for assault, primarily because he knew that if he did, we could counter-charge for criminal damage of private property. As to the fate of my co-irker, that will be up to head-office.
Comment