Quoth Redbeard
View Post
You would be surprised at the number of phone calls I answer at my pizza place and have the EXACT same conversation. The parent company is trying to drive most of the traffic to the website and puts a crap ton of specials on the website, e-mail, text message club and other online venues.
The customer calls in wanting <certain deal or combo that we at the store level have NEVER heard of> saying they saw this deal online. all we can do is do exactly what you did and refer them BACK to the website so they can order said deal there. Our POS system just does not have the 123,653,876,678 deals/coupons/one-time offers/new customer/flash mob deals they put on the corp. website.
Comment