I had problems with people who are too eager to take out their frustrations on me when they go to the wrong hotel. There's another hotel with a name very similiar to ours, save a word or two. I call them 'Fake Hotel' because they claim they are in the downtown when they really are in the outskirts by the river. Naturally, people mix us up with Fake Hotel.
Me: Hi can I help you?
SC: I was waiting for hours!
Me: -_- I was just here sir.
SC: Well anyway, where's your parking!
I show him where the parking is. He parks, and...
Me: Checking in? Name?
SC: SC
Me: Sorry, there no SC on our list.
SC: What!
SC takes out his phone, and checks it.
SC: Isn't this [street]
Me: *steely stare* No it not
SC: Oh! HA!
Me: *eyeroll*
SC: Now GIMME directions, my GPS died!
Dumbutt.
Next scenario was more interesting. Same scenerio, differnet reaction. 3 men came in. 2 were sane, the third nuts!
Me: Checkin in? Name?
Them: [name]
Me: Sorry, that name is not on our list. Are you sure you've got right hotel?
Nutball: WHAT I CAN'T BELIEVE THIS
Other 2: Isn't this [Street]?
Me: No...that's the street for Fake Hotel.
Nutball: OH MY GOD THIS IS HORRIBLE! WHY DO THEY CALL THEMSELVES DOWNTOWN IF THEY'RE NOT IN DOWNTOWN!!!
Me: I haven't a clue sir.
Nutball: THIS IS DISGRACEFUL, HOW DARE THEY! @*$#$*#*$#!!!!!!
He COMPLETELY flips out, while the other 2 are trying to calm him down, I think, geez, just use the address!
Other 2: Ok thank you *drags still screaming Nutball out*
Nutball: *still screaming* I'M GOING THERE AND RIP THE CLERK THERE A NEW ASS HOLE! YOU! YOU BETTER TELL THEM THAT! WARN THEM NOWWWWWW
Geez. What a psycho. I didn't call to warn them....it's their fault for telling lies! :P I did feel sorry for the clerk there. Maybe Nutball calmed down. I hope he wasn't driving.
And then, I get more stupid complaints. This time, this lady loses her shit. She claimed there was a crack on her door. I go and see....no crack. The door is just like the other doors, polished wood. She flips when I tell her no more rooms. There was nothing wrong with the door's function, it shut, locked, and closed properly, even she agreed. She just didn't like a noon existent crack on her door. Flagged her account to corporate for craziness.
It's agood thing that I'm cutting my hours. I can't take this full time any longer.
Me: Hi can I help you?
SC: I was waiting for hours!
Me: -_- I was just here sir.
SC: Well anyway, where's your parking!
I show him where the parking is. He parks, and...
Me: Checking in? Name?
SC: SC
Me: Sorry, there no SC on our list.
SC: What!
SC takes out his phone, and checks it.
SC: Isn't this [street]
Me: *steely stare* No it not
SC: Oh! HA!
Me: *eyeroll*
SC: Now GIMME directions, my GPS died!
Dumbutt.
Next scenario was more interesting. Same scenerio, differnet reaction. 3 men came in. 2 were sane, the third nuts!
Me: Checkin in? Name?
Them: [name]
Me: Sorry, that name is not on our list. Are you sure you've got right hotel?
Nutball: WHAT I CAN'T BELIEVE THIS
Other 2: Isn't this [Street]?
Me: No...that's the street for Fake Hotel.
Nutball: OH MY GOD THIS IS HORRIBLE! WHY DO THEY CALL THEMSELVES DOWNTOWN IF THEY'RE NOT IN DOWNTOWN!!!
Me: I haven't a clue sir.
Nutball: THIS IS DISGRACEFUL, HOW DARE THEY! @*$#$*#*$#!!!!!!
He COMPLETELY flips out, while the other 2 are trying to calm him down, I think, geez, just use the address!
Other 2: Ok thank you *drags still screaming Nutball out*
Nutball: *still screaming* I'M GOING THERE AND RIP THE CLERK THERE A NEW ASS HOLE! YOU! YOU BETTER TELL THEM THAT! WARN THEM NOWWWWWW
Geez. What a psycho. I didn't call to warn them....it's their fault for telling lies! :P I did feel sorry for the clerk there. Maybe Nutball calmed down. I hope he wasn't driving.
And then, I get more stupid complaints. This time, this lady loses her shit. She claimed there was a crack on her door. I go and see....no crack. The door is just like the other doors, polished wood. She flips when I tell her no more rooms. There was nothing wrong with the door's function, it shut, locked, and closed properly, even she agreed. She just didn't like a noon existent crack on her door. Flagged her account to corporate for craziness.
It's agood thing that I'm cutting my hours. I can't take this full time any longer.
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